Hospitality Quality Coordinator

3 days ago


Muscat, Muscat, Oman beBee Careers Full time

We are seeking a highly detail-oriented individual to fill the position of Quality Coordinator, who will support the implementation of quality assurance procedures to meet operational efficiency and customer satisfaction.

This role requires the ability to work collaboratively with cross-functional teams to identify and address service issues, as well as maintain accurate records and reports.

Candidate Profile:

  • Diploma in Hospitality, Business Administration, or related field required.
  • Minimum 1 year of experience in guest services, front office, housekeeping, or similar hotel operations function preferred.
Key Responsibilities
  • Conduct regular audits and assessments to ensure compliance with quality and brand standards.
  • Collaborate with the Quality Manager to analyze guest feedback and operational performance data.
  • Participate in team meetings to discuss service issues and opportunities for improvement.

Guest Satisfaction & Feedback:

  • Monitor guest satisfaction metrics and report any recurring issues to management.
  • Facilitate communication between guests and relevant departments to resolve issues promptly.
  • Ensure quality-related documents are accurately maintained and easily accessible.
Additional Responsibilities
  • Provide training and coaching to new staff members on quality procedures and best practices.
  • Stay up-to-date with brand quality expectations and service guidelines.
  • Maintain a positive working relationship with colleagues and management.

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