IT Support Professional

2 days ago


Muscat, Muscat, Oman Netaq Tech Full time

Netaq Tech is a leading IT company based in Muscat, seeking a skilled IT Support Professional to join our team.

The ideal candidate will possess strong technical expertise and excellent communication skills to provide top-notch support to our clients.

Key Responsibilities:
  • Installation and Troubleshooting: Install, troubleshoot, and upgrade standard software and IT/telephony hardware to ensure seamless system operation.
  • Operating System Expertise: Possess in-depth knowledge of Windows and Mac operating systems, including configuration, optimization, and troubleshooting.
  • Printer Management: Efficiently manage and maintain multi-function printers to ensure optimal performance and minimize downtime.
  • MS Office and Office 365: Provide expert-level support for MS Office and Office 365 applications, including troubleshooting and management.
  • Ticket Registration and Updates: Register, resolve, and update tickets in the IT support system to ensure timely and effective issue resolution.
  • Endpoint Security: Ensure endpoint security by implementing antivirus solutions and maintaining up-to-date security protocols.
  • Basic Networking: Possess basic networking skills, including cabling, crimping, and tracing; N+ or similar certification is preferred.
  • Switches, Routers, and Firewalls: Familiarity with switches, routers, and firewalls for basic configuration and troubleshooting.
  • User Account Management: Regularly supervise and maintain user accounts to ensure compliance and security.
  • MDF and IDF Maintenance: Regularly inspect and maintain Main Distribution Frames (MDF) and Intermediate Distribution Frames (IDF).
  • Vendor Coordination: Coordinate with ISPs and vendors for support and troubleshooting issues as needed.
  • Data Backup Strategies: Knowledge of data backup strategies, including VM image backup and recovery processes.
  • Inventory Management: Maintain accurate inventory of IT assets, including software licenses and hardware.
  • Documentation: Document all processes, updates, changes, and credentials related to IT in MPH.
  • Remote Support Tools: Experience with remote support tools for remote support.
  • Issue Escalation: Immediately escalate issues to the IT department manager if they are beyond the capabilities of onsite staff.


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