IT Support Professional

6 days ago


Muscat, Muscat, Oman Prysmian Full time

Job Overview

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Prysmian is seeking an experienced User Support Officer to join our team. This role will be responsible for providing first-line support to staff within the organization, focusing on network, hardware, and software issues.

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About the Role

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This is an exciting opportunity to work with a dynamic team, providing technical assistance to users across various platforms. The ideal candidate will possess excellent communication skills, both written and verbal, as well as a strong ability to troubleshoot and resolve complex technical issues.

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Key Responsibilities

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  • Provide technical support to all user inquiries and requests, ensuring timely resolution of issues.\
  • Assist in maintaining a library of original software, utilities, and manuals.\
  • Raise requisitions for IS software requirements, hardware requirements, peripherals, and other needs.\
  • Ensure installation of new and upgraded versions of application software on new and existing PC hardware.\
  • Perform root cause analysis to identify and resolve computer system malfunctions and operational problems.\
  • Update and maintain regular security patches on all user PCs.\
  • Arrange and conduct user awareness training sessions for various IS applications.\
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Requirements

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To succeed in this role, you will need:

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  • Bachelor's degree in Computer Science/Information Technology or equivalent.\
  • 3+ years of experience in related industries.\
  • Excellent bilingual communication skills (Arabic and English).\
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.\
  • Ability to communicate technical information to business and non-business users.\
  • Strong customer service ethos.\
  • Excellent organizational skills.\
  • Ability to quickly establish good working relationships with staff and customers.\
  • Willingness to work odd hours.\
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What We Offer

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Prysmian offers a dynamic work environment, opportunities for growth and development, and a competitive salary package. If you are a motivated and detail-oriented individual looking to make a difference in a fast-paced organization, we encourage you to apply.



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