Customer Service Ambassador

7 days ago


Muscat, Muscat, Oman 21c Museum Hotels Full time
Job Summary

21c Museum Hotels is seeking a highly motivated and customer-focused Front Desk Agent to join our team. As a key point of contact for our guests, you will be responsible for delivering exceptional service, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities
  • Guest Services: Provide prompt, courteous, and efficient service to all guests, responding to their inquiries and resolving any issues that may arise.
  • Room Assignments: Accurately manage room assignments, ensuring guests receive their preferred rooms or alternatives.
  • Cash Handling: Process payments, manage cash transactions, and maintain accurate records.
Requirements
  • Experience: Previous experience working in a hospitality environment, preferably as a Front Desk Agent or in a related role.
  • Skills: Strong communication and problem-solving skills, proficiency in Opera or a related system, and fluency in English.


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