
Customer Service Liaison
1 day ago
We are seeking a Customer Service Liaison to join our team at IHGarmyhotels. This role is perfect for someone who is passionate about delivering exceptional service and creating memorable experiences for our guests.
Job Summary:The Guest Relations Executive will be the primary point of contact for our hotel customers, addressing their complaints and concerns in a professional and courteous manner. You will work closely with our front office team to ensure that all guest needs are met and exceeded.
Key Responsibilities:- Review arrival lists to welcome guests and provide personalized service
- Attend to special guests (e.g. VIPs) and answer their inquiries in a timely and efficient manner
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services to enhance the guest experience
- Anticipate guest needs and build rapport with customers to create a loyal customer base
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Assistant Front Office Manager when needed
- Record information in the logbook daily
- Proven experience in Guest Relations or a related field
- Familiarity with hospitality industry standards and best practices
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy and ability to learn new software quickly
- A customer-oriented and professional attitude, with excellent communication skills
- An outgoing personality and ability to work well under pressure
- Diploma or BSc/BA in Hospitality Management is preferred
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Customer Service Liaison
1 week ago
Muscat, Muscat, Oman Mandarin Oriental Full timeIn this role, you will contribute to delivering world-class hospitality at Mandarin Oriental Muscat. The hotel boasts 150 stylishly appointed rooms, five restaurants, and a Spa at Mandarin Oriental.As a Front Office Agent, your primary focus will be on providing attentive and courteous service to our discerning guests.Responsibilities include:Managing front...
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Customer Service Representative
4 days ago
Muscat, Muscat, Oman Nextcare Full timeAbout UsAt Nextcare, we pride ourselves on being a trusted and innovative provider of customer-centric solutions. Our team is dedicated to delivering exceptional service experiences that exceed our customers' expectations.Job OverviewThe Care Centre Agent role is a critical part of our customer service team, responsible for responding to telephone inquiries...
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Customer Service Director
2 days ago
Muscat, Muscat, Oman Ahli Bank Full timeJob OverviewWe are seeking a Customer Service Director to lead our customer service team at Ahli Bank. As a key member of our retail banking team, you will be responsible for delivering exceptional customer experiences, setting high standards for customer interactions, and motivating branch staff to reach higher performance levels.Key Responsibilities:Set...
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Customer Service Representative
2 weeks ago
Muscat, Muscat, Oman SWATX Full timeJob OverviewWe are seeking a highly skilled Customer Service Representative to join our SWATX team. This role involves managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services.The ideal candidate should have excellent communication skills, be able to actively listen to customers, and offer...
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Customer Service Representative
6 days ago
Muscat, Muscat, Oman Ace Management Concepts Full timeAce Management Concepts is looking for a Customer Service Representative to join our team. In this role, you will provide exceptional customer service and support to our clients.About the JobThis position requires a strong background in computer/IT engineering and excellent communication skills. The ideal candidate will be able to understand customer...
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Customer Service Representative
12 hours ago
Muscat, Muscat, Oman Oman Jobs Full timeOman Jobs invites applications from highly motivated and experienced Waiters to join our team!About the Position:This is a fantastic opportunity to work in a dynamic and fast-paced environment where no two days are ever the same. As a Waiter, you will be responsible for delivering exceptional customer service and creating memorable experiences for our...
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Customer Service Ambassador
1 day ago
Muscat, Muscat, Oman 21c Museum Hotels Full timeAt 21c Museum Hotels, we're looking for a Customer Service Ambassador to provide exceptional experiences for our guests. As a key member of our front desk team, you will be the first point of contact for our visitors and play a crucial role in making their stay with us memorable.About the JobThe Front Desk Representative is responsible for ensuring that...
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Technical Customer Service
2 weeks ago
Muscat, Muscat, Oman InfyStrat Technologies Full timeCustomer Delivery Engineering Technical Leader• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively...
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Customer Service Representative
2 weeks ago
Muscat, Muscat, Oman Nextcare Full timeAbout Nextcare">At Nextcare, we strive to deliver exceptional customer service in a fast-paced and dynamic environment. Our team is dedicated to providing personalized support to our clients, addressing their inquiries and concerns with empathy and professionalism.The Role">We are seeking a highly skilled Care Centre Agent to join our team. As a key member...
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Customer Service Expert
4 days ago
Muscat, Muscat, Oman Apparel Group Full timeCompany OverviewApparel Group is a premier fashion retailer, dedicated to delivering exceptional customer experiences through our wide range of products and services. Our mission is to build strong relationships with our customers and create a loyal community of fashion enthusiasts.Job RoleProvide excellent customer service and support.Assist customers with...
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Customer Service Ambassador
4 days ago
Muscat, Muscat, Oman Abroad Work Full timeAt Abroad Work, we strive to deliver exceptional service to our guests from around the world.About the RoleAs a Customer Service Ambassador, you will be responsible for providing world-class service to our guests and ensuring that they have an unforgettable experience at our resort.Your Key Responsibilities:Deliver exceptional service to our guests by...
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Customer Service Supervisor
2 weeks ago
Muscat, Muscat, Oman IHG Hotels & Resorts Full timeAbout the RoleWe are seeking a Customer Service Supervisor to join our team at Crowne Plaza. The ideal candidate will have a proven track record of delivering exceptional customer service and leading high-performing teams.ResponsibilitiesLead the front desk team to deliver exceptional guest experiencesOversee daily front desk operations to ensure seamless...
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Customer Service Professional
1 week ago
Muscat, Muscat, Oman FedEx Group Full timeJob OverviewWe are seeking a highly motivated and detail-oriented Care Representative to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our customers.Key ResponsibilitiesProvide timely and effective resolution to customer inquiries and issuesAssist with hub operations and ensure...
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Customer Service Director
3 days ago
Muscat, Muscat, Oman National Bank of Oman Full timeJob DescriptionOverview:The National Bank of Oman is seeking a highly skilled and experienced Customer Service Director to lead its Telebanking operations. As a key member of the bank's management team, this role will be responsible for developing and implementing strategies to improve customer satisfaction and experience.Salary:Competitive salary package...
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Customer Service Specialist
2 days ago
Muscat, Muscat, Oman Gulf Marketing Group (GMG Group) Full timeAbout UsGulf Marketing Group (GMG Group) is a global leader in the well-being sector, with a portfolio of renowned brands across sport, food, and health. Our mission is to inspire people to win in ways that make the world better.With a strong presence in the Middle East, North Africa, and Asia, we are committed to providing exceptional service to our...
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Customer Service Representative
1 day ago
Muscat, Muscat, Oman Ihgarmyhotels Full timeCrafted for connection, our hotel brand is a perfect base to connect on business, pleasure, or a blend of both. With more than 420 hotels globally, we're the ideal platform for forming memorable emotional connections.As a skilled Barista, you will be responsible for greeting customers, taking orders, preparing and serving hot and cold beverages, and...
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Customer Service Assistant
4 hours ago
Muscat, Muscat, Oman Abroad Work Full timeJob OverviewWe are looking for Assistants to join our team at Abroad Work. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients.Responsibilities:- Providing assistance to clients on a part-time and full-time basis- Ensuring high-quality customer service at all times- Maintaining a positive and...
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Customer Service Leader
2 weeks ago
Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full timeWe are seeking an experienced Customer Service Leader to join our team at Mandarin Oriental, Muscat. As a key member of the Front Office Team, you will be responsible for creating memorable moments for our guests through personalized service and attention to detail.In this role, you will work closely with the Guest Relations Manager to guide and manage the...
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Technical Customer Service Lead
6 days ago
Muscat, Muscat, Oman InfyStrat Technologies Full timeJob Description:As a Technical Customer Service Lead at InfyStrat Technologies, you will lead customer delivery engagements and provide escalation support for large scale solutions and complex issues through deep technical expertise.Key Responsibilities:Lead customer delivery engagements and provide escalation support for large scale solutions and complex...
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Customer Service Data Entry
3 weeks ago
Muscat, Muscat, Oman Abroad Work Full timeCustomer Service Data Entry vacancy in Muscat OmanAttention This vacancy is temporarily suspended- We want 4 female employees as freelance job (2 Arabic - 2 English), work as data entry & customer service.- Work is very easy but very sensitive and must take care for every step.- 25 hours weekly (it's fixable as your timetable).- Collecting data from our...