Business Analyst

No visa/sponsorship is available for this role. Kindly apply only if you can work with us without a visa/sponsorship.

Main Role (Overall Accountability)

1. Manage all the business analysis end-to-end for all change requests.
2. Analyze, define, detail and ensure that documentation of business requirements has enough details to be developed as software.
3. Serve as a liaison between business and IT teams by facilitating communication and determining software objectives that align with stated and unstated business needs.

Principal Accountabilities

• Complete understanding of business requirements and bank's processes / systems.
• Prioritize initiatives based on business needs and requirements.
• Ability to translate the business requirements into coherent, usable technology requirements and effectively document the same.
• Elicit business requirements using requirements workshop, document analysis, surveys, business process descriptions, use cases, scenarios and workflow analysis.
• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement solutions.
• Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose
• High-level information into detailed business requirement document.
• Analysis of the feasibility and impact of various change requests received from departments in the modules / changes managed.
• Acts as a liaison between business users and technical analysts / developers in the analysis, design, configuration, testing and support of systems to ensure optimal operational performance. Coordinate with the Scrum Master to align user story grooming tasks into sprint plans.
• Be the liaison between the Business units, operations team, technology teams and support teams.
• Coordinate and ensure implementation of detailed requirements from the business stakeholders on: -

o Details of change

o Impact analysis

o expected process improvements

• Ensure effective change management and coordinate with the business and IT teams on various sprint planning activities.
• Conduct meetings and presentations to share ideas and findings.
• Identify the customization requirements wherever applicable and develop detailed user stories following best practices, ensuring to capture specifications and functional design.
• Responsibility to complete all BA related documentation and ensure solutions meet business needs and requirements.
• Prepare testing strategy document, including test cases/scenarios for any relevant testing such as UAT, sanity, regression, pilot and others.
• Support the timely and effective implementation of agile initiatives.
• Use expert judgment to identify and mitigate risks arising out of existing and proposed digital initiatives to ensure that development and enhancement of changes comply with Information Security, Internal Controls, Compliance and Legal.
• Identify and document any gaps found during various agile delivery phases and coordinate with the stakeholders to develop the most appropriate approaches to address them.
• Coordinate the testing activities (UAT) with the business users ensuring status updates are sent in accordance to the approved strategy and timely execution of the cases/scenarios.
• Support the preparation and development of training materials. coordinate with the training department to ensure effective end user training for all projects / changes done.
• Assist operations, branch, parameters & other business team for the functional queries in the product.
• Gather critical information from various stakeholders and publish useful MIS to business head.
• Final sign off, documentation process and migration to the production environment.

Other tasks and Duties

• To adhere to the bank policies and procedures.
• To be responsible for personal learning and development.
• To administrate and organize own work to ensure that it is accurate and meets quality targets, reasonable deadlines and reporting requirements.
• To undertake any other tasks, duties assigned by the direct superior.

Skills and Competencies

• Excellent networking capabilities to ensure that relationships are utilized positively to get the work done without delays
• Excellent analytical skills and knowledge of IT implementation
• Excellent oral and written communication skills
• Excellent interpersonal, problem-solving and project management skills
• Must be tactful, mature, and flexible with empathetic approach
• Strong communication and presentation skills
• Excellent negotiation skill
• Experience with agile planning and development tools (Atlassian-Jira, Confluence, Zephyr)
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
• To have a good understanding of bank's implemented retail IBPS processes and a strong ability to understand the business needs and translate them into user journeys/stories
• Able to upskill bank's in-house business analysts

Qualifications

• Deep knowledge of agile practices, frameworks, and techniques
• 5-7 years of experience with business analysis in banking
• Background in Newgen's BPM product for branch process automation
• Bilingual - Fluent English and Arabic
• Overall knowledge of banking business
• Bachelor's degree (or equivalent years of experience)
• Agile or scrum certification preferred (e.g. CSM, CSP, CSPO, PSPO)
• Overall IELTS score of 7.0 and above (with minimum score of 6.5 for each individual band), or its equivalent in TOEFL; overall score of 94 and above (with minimum score of 20 for each individual section)