Customer Service Specialist

15 hours ago

Muscat, Muscat, Oman Digital Mall Jobs وظائف المول الرقمي Full time 40,000 - 60,000 per year
Job brief

We're looking for a customer-centric Technical Support Specialist to join our growing team In this role, you'll be the friendly voice and problem-solving hero for our amazing customers. You'll troubleshoot technical issues, answer questions, and ensure everyone has a smooth and positive experience using our online marketplace and ecommerce platform.

Responsibilities
  • Be the first line of defense for our customers, providing exceptional technical support via phone, email, and chat.
  • Actively listen to customer concerns, diagnose technical problems efficiently, and deliver clear and concise solutions.
  • Research and troubleshoot a wide range of technical issues related to our online marketplace and ecommerce platform.
  • Document customer interactions and resolutions to ensure consistent and high-quality support.
  • Stay up-to-date on our platform's features and functionalities to provide accurate and relevant information.
  • Proactively identify and escalate complex issues to the appropriate technical team.
  • Maintain a positive and professional demeanor, building trust and rapport with each customer.
Requirements
  • Minimum of 1 years of experience in technical support or customer service.
  • Strong understanding of computers, software, and troubleshooting principles.
  • Excellent communication and interpersonal skills, with the ability to clearly explain technical concepts to non-technical users.
  • Active listening skills and a genuine desire to help customers.
  • Ability to work independently and manage multiple tasks efficiently.
  • Proficient in using computers and comfortable navigating various software applications.
  • Ability to fluently speak, write, and read in both English and Arabic
  • A positive and solutions-oriented attitude.
Benefits
  • Competitive salary
  • All of the hardware and software will be provided for you
  • Sponsorship VISA will be provided for expats
  • Relocation cost from origin country to Oman will be covered
  • Work-Life balance
  • Fun and fair work culture

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