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Auto Service Center Supervisor

2 weeks ago

Muscat, Muscat, Oman Trazo Full time 350 - 450 per year

Job Summary:

We are looking for a Service Center Supervisor to manage the daily operations of our auto service branch. This individual will be the first point of contact for customers, ensure the efficient workflow of technicians, and drive upselling opportunities for additional services. The ideal candidate should possess strong automotive knowledge, excellent communication skills, and a passion for customer service.

Key Responsibilities:

Customer Interaction & Service:

  • Greet and welcome customers promptly and professionally.
  • Understand customer needs and recommend appropriate services.
  • Provide accurate service estimates and explanations of services.
  • Upsell additional services (e.g., brake pad replacement, filters, suspension, fluid flushes) when appropriate.

Operational Management:

  • Supervise the workflow in the service bays to ensure efficiency and timely completion of jobs.
  • Assign tasks to technicians based on skillset and workload.
  • Monitor quality control and ensure all services are performed to company standards.
  • Oversee cleanliness and organization of the facility, including reception and wash bay.

Team Leadership:

  • Motivate and support technicians to meet daily service goals.
  • Provide training, feedback, and coaching to team members.
  • Maintain a safe and positive work environment.

Administrative Duties:

  • Maintain accurate records of customer interactions, services performed, and inventory usage.
  • Generate daily service reports and update management on branch performance.
  • Ensure all health, safety, and environmental policies are followed.

Qualifications:

Required:

  • High school diploma or equivalent.
  • 3+ years of experience in automotive service or quick lube environment.
  • Strong understanding of preventive maintenance and general automotive repair.
  • Excellent communication and customer service skills.
  • Leadership experience or natural leadership qualities.

Preferred:

  • Technical certification or diploma in Automotive Technology.
  • Experience in upselling or retail automotive service.
  • Familiarity with inventory management and point-of-sale systems.

Skills & Attributes:

  • Strong interpersonal and sales skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Detail-oriented with a focus on service quality.
  • Team player with a proactive approach to problem-solving.

Working Conditions:

  • Fast-paced automotive service environment.
  • May require standing for long periods and working in both indoor and outdoor settings.
  • Weekend or evening shifts may be required based on business needs.

Why Join Blue Zone Auto Center?

  • Growing company with a solid reputation in preventive maintenance.
  • Opportunity for career advancement and professional development.
  • Friendly, team-oriented work environment.

Working Conditions:

  • Working Hours:
  • 10 hours per day, 6 days a week
  • Shift Options:
  • Split shift: 8:00 AM – 1:00 PM and 4:00 PM – 9:00 PM
  • Day Off: Friday
  • Annual Leave: 1 month paid leave per year
  • Work Environment:
  • Busy service center with indoor/outdoor bays
  • Requires standing, walking, and supervision of physical work

Compensation & Benefits:

  • Monthly Salary: OMR 350 – 450 (based on experience and qualifications)
  • Incentives: Monthly performance-based incentive scheme
  • Accommodation: Provided
  • Transportation: Company car provided
  • Other Benefits:
  • Paid annual leave
  • Growth opportunities within a fast-developing company

Job Types: Full-time, Contract

Contract length: 24 months

Pay: RO RO per month

Application Question(s):

  • Do you hold High school diploma or equivalent?

Experience:

  • automotive service: 3 years (Required)

Language:

  • English (Required)