Regional Manager

19 hours ago

Muscat, Muscat, Oman Propel Consult Full time 60,000 - 120,000 per year

Our client is a large, well-established retail group, seeking a full time Regional Manager to lead a multi-branch store network in Oman—driving sales growth, operational excellence, and superior customer experience. The role owns commercial, operational, and people performance across multiple branches and works closely with central functions (Sales, Operations, Marketing, HR, Supply Chain, Finance).

Responsibilities

  • Commercial Leadership: Deliver sales, margin, and profitability targets; manage branch-level P&L.
  • Operational Discipline: Ensure daily store readiness (availability, merchandising/planograms, cleanliness, safety, cash & asset control).
  • Inventory Management: Maximize on-shelf availability; reduce OOS, waste, and shrink; ensure stock accuracy and cycle counts.
  • Campaign Execution: Implement promotions, price communication, and VM standards; report compliance on time.
  • People Leadership: Coach Store Managers/Supervisors, build succession, manage scheduling, performance, training, and discipline.
  • Customer Excellence: Lift NPS/CSAT and resolve escalations professionally and quickly.
  • Data-Driven Decisions: Read dashboards and ERP/PoS reports; act on insights with corrective actions.
  • Compliance: Adhere to local regulations and company policies (HSE, VAT, financial/audit standards).
  • Cross-Functional Coordination: Align daily with Supply, DC/warehouses, and purchasing to secure replenishment and inter-branch transfers.
  • Continuous Improvement: Simplify SOPs and champion automation and digital transformation initiatives.

Qualifications and Requirements

  • Bachelors in business, Marketing, Supply Chain, or related field (preferred).
  • 4-12 years in retail (hyper/supermarket), including 3+ years leading multi-site operations.
  • Proven track record in P&L ownership, inventory control, promotion execution, and leading large, diverse teams.
  • Proficient with ERP/PoS and performance dashboards (retail systems experience preferred).
  • Arabic fluency and good command of English.
  • Strong leadership, communication, and problem-solving under pressure.
  • Leadership & multi-store management
  • Sales growth & P&L accountability
  • Inventory control & shrink reduction
  • Customer service & complaint resolution
  • ERP/PoS & KPI-driven decision making

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