Quality Assurance Specialist – IT Solution Delivery

Company Description

MHD Infotech LLC, established in 2008, is the leading trusted technology partner in Oman, a Leader in ICT, dedicated to delivering innovative solutions that drive business success and digital transformation. Our journey is marked by continuous innovation, unwavering commitment to quality, and a deep understanding of our clients' needs. We believe that technology should empower, not complicate, and this philosophy drives everything we do.

Our Core Values

Excellence

We strive for excellence in every project, delivering solutions that exceed expectations and set new standards in the industry.

Integrity

Trust is the foundation of our relationships. We operate with complete transparency, honesty, and ethical practices in all our dealings.

Innovation

We embrace new technologies and creative solutions, constantly pushing boundaries to deliver cutting-edge results for our clients.

Contact Us

Role Description

This is a full-time, on-site role for a Quality Analyst – IT Solution Delivery based in Muscat.

We are seeking a Quality Analyst with 4–5 years of proven experience in quality assurance of enterprise technology projects, combining strong documentation QA expertise with hands-on testing of web applications.

The ideal candidate will have a dual focus:

• Ensuring enterprise-grade quality and compliance of project documentation.
• Executing end-to-end QA testing (manual and automated) of Outsystems web applications.

You will play a critical role in validating that solutions align with requirements, detecting issues early, and ensuring robust, high-performing applications.

Key Responsibilities

Documentation Quality Assurance

• Analyze business requirements and design documents to define the project scope and identify key test scenarios for both positive and negative workflows.
• Review all project deliverables (requirements, design specs, user guides, SOPs, etc.) for clarity, completeness, compliance, and accuracy.
• Manage and coordinate feedback and review cycles with business and technical stakeholders.
• Uphold documentation quality standards across the entire delivery lifecycle.

Web Application QA & Test Automation

• Verify that implemented functionality in Outsystems matches approved documentation.
• Execute comprehensive manual test plans, focusing on exploratory testing, regression, and edge cases with a "break the product" mindset.
• Design, build, and maintain end-to-end automated test suites for web applications using modern frameworks (e.g., Playwright, Selenium, Puppeteer, or equivalent).
• Apply Integration Testing (BDD frameworks such as Cucumber/SpecFlow) to validate cross-component functionality.
• Build and integrate automated test suites into the CI/CD pipeline, collaborating with DevOps to ensure quality gates.
• Conduct performance testing using JMeter or similar tools to assess scalability and reliability under load.
• Write scripts to validate APIs, data workflows, and complex user journeys through both manual and automated tests.

UAT & Stakeholder Collaboration

• Partner with business stakeholders to plan, coordinate, and execute User Acceptance Testing (UAT) cycles, providing clear guidance and support.
• Detect bugs and UI issues across a variety of devices, browsers, and operating systems.
• Provide clear, actionable feedback on test results, usability issues, and system reliability.
• Collaborate closely with engineering teams to validate functionality, debug issues, identify root causes, understand new features, and drive resolution.
• Ensure applications meet functional, regression, usability, and exploratory testing standards.

Defect Management

• Meticulously document, track, and report defects using tools, ensuring clear communication and timely resolution.
• Prepare and maintain comprehensive test documentation, reports, and traceability matrices in line with QA best practices.

What we are looking for:

• 4–5 years of Quality Assurance experience in an enterprise IT environment, covering both documentation and web application testing.
• Experience testing applications on low-code platforms, especially Outsystems (manual and automated).
• Exceptional attention to detail with proven experience in technical and business documentation.
• Strong ability to perform manual testing with a "break the product" mindset to uncover edge cases, usability issues, and perform exploratory/regression testing.
• Experience in facilitating UAT and collaborating with non-technical business users.
• Expertise in test automation using frameworks (e.g., Playwright, Selenium, Puppeteer) and CI/CD pipeline integration.
• Familiarity with BDD frameworks (Cucumber, SpecFlow, or equivalent) for integration testing.
• Experience with performance/load testing tools such as JMeter.
• Skilled in test planning, test case design, defect tracking, and traceability matrices.
• Proficiency in defect management and test planning using tools like Jira, Azure DevOps, or equivalent.
• Familiarity with Outsystems application lifecycle, architecture, and integration flows.
• Exposure to API testing, data quality validation, security, and accessibility testing.
• Excellent communication, stakeholder management, and analytical problem-solving skills with the ability to collaborate across engineering, DevOps, and business teams.
• Familiarity of web accessibility testing and standards (e.g., WCAG).
• Experience integrating automation into a CI/CD pipeline.