Senior Proficient Service Experience Assurance
3 days ago
Role Purpose
This position is responsible for driving excellence in service experience assurance through innovative solutions and advanced frameworks that optimize service quality and customer experience. The role ensures the implementation of sophisticated service assurance methodologies while maximizing service performance, reliability, and customer satisfaction across all service touchpoints. Additionally, the position provides expert technical leadership in service experience transformation initiatives, focusing on quality optimization and innovation to enhance service delivery capabilities.
Position Information
- Unit: Technology and Infrastructure
- Division: Service Experience Assurance
Minimum Role Requirements
- Qualification: Bachelor in relevant field
- Experience: 8 years of experience
Key Accountabilities
- Ensure adherence to service standards
- Design continuous improvement frameworks
- Develop innovative customer experience solutions
- Maintain detailed technical documentation
- Drive service experience improvements
- Develop and implement comprehensive service experience strategies
- Lead technical knowledge sharing initiatives
- Conduct complex performance analytics
- Implement efficiency improvement solutions
- Create advanced problem resolution methodologies
- Design service optimization frameworks
- Design advanced service quality assurance frameworks
- Implement comprehensive quality control measures
- Create sophisticated quality measurement systems
- Develop service risk management strategies
- Create advanced service analytics frameworks
- Design seamless service integration solutions
- Implement sophisticated service monitoring systems
- Drive innovation in service assurance technologies
- Implement advanced technical standards
-
Muscat, Muscat, Oman Omantel Full time 120,000 - 240,000 per yearRole PurposeWe are seeking a highly strategic and innovative Senior Proficient to lead the development and execution of our Super App strategy within the Emerging Technology department. This role will focus on creating a one-stop-shop for Omani consumers, integrating various services such as Adtech, Fintech, Marketplace and other partner services. The Super...
-
Senior Proficient Pricing
5 days ago
Muscat, Muscat, Oman Omantel Full time 60,000 - 120,000 per yearRole PurposeProvide pricing and business case support for consumer products, ensuring alignment with business objectives and market trends. Develop financial models, monitor pricing strategies, and collaborate with internal teams to optimize product offerings and profitability. Conduct competitive analysis to inform pricing decisions and drive revenue growth...
-
Accountant
5 days ago
Muscat, Muscat, Oman Global Community Service LLC Full time 40,000 - 60,000 per yearCompany DescriptionGlobal Community Service LLC is a trusted provider of advanced medical equipment dedicated to improving healthcare in Oman. With a mission rooted in service and innovation, the company ensures access to world-class solutions that empower communities and enhance lives. Bridging the gap between technology and care, Global Community Service...
-
Customer Service Senior engineer
5 days ago
Muscat, Muscat, Oman Ghobash Group Full time 50,000 - 80,000 per yearCompany Description CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital...
-
Senior Sales Engineer
5 days ago
Muscat, Muscat, Oman Omar Zawawi Group - OMZEST Full time 90,000 - 120,000 per yearCompany DescriptionOmar Zawawi Group (OMZEST) is a renowned business conglomerate in Oman, comprising over 65 companies across diverse sectors. These include automotive and vehicles, consumer goods production and distribution, industrial goods, contracting, trading, and services. The Group is involved in high-profile industries such as chemicals, fiber optic...
-
Head of Internal Audit RPI
3 days ago
Muscat, Muscat, Oman OQ Full time $80,000 - $120,000 per yearJob titleHead of Internal Audit OQRPIGradeStreamOQRPIFunctionInternal Audit LocationOman Budget control*OPEX and/or CAPEX and/or Revenue amount as relevant*Reporting toVP of Internal AuditDirect reports 6Job Purpose:Lead and oversees the team through directing and executing the annual Internal Audit plan, maintaining an effective audit function, and...
-
Senior Sales Executive
3 days ago
Muscat, Muscat, Oman Green Umbrella Full time 60,000 - 120,000 per yearWe are seeking aSales Professional (Senior Sales Executive)to drive business development across warehousing, transportation, and value-added logistics services.The ideal candidate will have a strong understanding of Oman's logistics market, experience in B2B sales, and the ability to build long-term relationships with customers in sectors such as FMCG,...
-
Service Advisor
3 days ago
Muscat, Muscat, Oman Top Notch Consultancy Full time 40,000 - 60,000 per yearA leading automotive organization in Muscat, Oman is currently seeking an experienced Service Advisor to join their team. The successful candidate will be the first point of contact for the customers, helping them understand their service needs, and ensuring their experience is satisfactory.Responsibilities:Welcome customers and gather information about...
-
Senior Service Engineer
5 days ago
Muscat, Muscat, Oman MUSCAT UNIQUE STAR Full time 60,000 - 120,000 per yearInstallation & CommissioningInstall, configure, and test large format printers (e.g., UV, Eco-solvent, Sublimation, Textile, CNC, Laser, etc.).Conduct machine demonstrations and training sessions for customers and internal teams.Ensure installation is completed as per manufacturer standards.Maintenance & RepairPerform preventive and corrective maintenance of...
-
Senior Specialist Economics
5 days ago
Muscat, Muscat, Oman Target Energy Solutions Full time 60,000 - 120,000 per yearCompany DescriptionTarget Energy Solutions is a leading provider of Exploration and Production (E&P) services, addressing the unique challenges of the energy industry. With expertise in technical consulting, the company offers solutions across the entire value chain—from frontier exploration to field development and production optimization. Target is also...