Senior Proficient Service Experience Assurance
17 hours ago
Role Purpose
This position is responsible for driving excellence in service experience assurance through innovative solutions and advanced frameworks that optimize service quality and customer experience. The role ensures the implementation of sophisticated service assurance methodologies while maximizing service performance, reliability, and customer satisfaction across all service touchpoints. Additionally, the position provides expert technical leadership in service experience transformation initiatives, focusing on quality optimization and innovation to enhance service delivery capabilities.
Position Information
- Unit: Technology and Infrastructure
- Division: Service Experience Assurance
Minimum Role Requirements
- Qualification: Bachelor in relevant field
- Experience: 8 years of experience
Key Accountabilities
- Ensure adherence to service standards
- Design continuous improvement frameworks
- Develop innovative customer experience solutions
- Maintain detailed technical documentation
- Drive service experience improvements
- Develop and implement comprehensive service experience strategies
- Lead technical knowledge sharing initiatives
- Conduct complex performance analytics
- Implement efficiency improvement solutions
- Create advanced problem resolution methodologies
- Design service optimization frameworks
- Design advanced service quality assurance frameworks
- Implement comprehensive quality control measures
- Create sophisticated quality measurement systems
- Develop service risk management strategies
- Create advanced service analytics frameworks
- Design seamless service integration solutions
- Implement sophisticated service monitoring systems
- Drive innovation in service assurance technologies
- Implement advanced technical standards
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