Customer & Administrator Officer

12 hours ago


Muscat, Muscat, Oman Mabasim Alkhair Trd Full time 20,000 - 30,000 per year

Job Title: Customer & Administrator Officer

Location: My4x4 Automotive Service Center

Reports to: Service Manager / Operations Manager

Employment Type: Full-Time

Job Purpose:

The Customer Service & Administrator Officer plays a vital role in ensuring smooth day-to-day operations at the front desk and in the workshop office. This role is responsible for providing exceptional customer service, handling administrative tasks, managing bookings, and supporting workshop operations through accurate documentation and coordination.

Key Responsibilities: Customer Service

  • Greet and welcome customers in a professional and friendly manner.
  • Handle inbound calls, emails, and messages regarding inquiries, bookings, and service updates.
  • Explain services, quotes, and invoices to customers clearly and confidently.
  • Maintain regular communication with customers throughout the repair or service process.
  • Handle customer complaints or concerns tactfully and escalate as needed.

Administrative Duties

  • Schedule and confirm service appointments, ensuring efficient workshop workflow.
  • Prepare job cards, quotes, invoices, and other workshop-related documents.
  • Maintain accurate and organized customer and vehicle service records.
  • Process payments and manage cash, EFTPOS, and electronic transactions.
  • Order and track spare parts as requested by workshop staff.
  • Manage petty cash and assist with inventory documentation.

Workshop Coordination

  • Coordinate with mechanics and technicians to track job progress and completion.
  • Update the job status in management systems (e.g., workshop software or spreadsheets).
  • Ensure parts are available and ready for scheduled jobs.
  • Maintain a clean and organized reception and office area.

Reporting & Compliance

  • Generate daily, weekly, and monthly reports on job progress, customer feedback, and payments.
  • Ensure all documentation complies with company policies and industry regulations.
  • Support audits, safety inspections, and compliance processes as required.

Key Skills & Requirements:

  • Proven experience in customer service and/or administrative roles (automotive experience preferred).
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in office software (MS Office, Google Workspace) and familiarity with workshop management systems.
  • High attention to detail and a strong sense of responsibility.
  • Ability to work in a fast-paced and team-oriented environment.
  • A valid driver's license is advantageous.

Why Join My4x4 Automotive Service Center?

  • Work with a dedicated and passionate team in the automotive industry.
  • Friendly, supportive workplace culture with opportunities for growth.
  • Exposure to a wide range of vehicles and mechanical services.
  • Competitive remuneration and benefits.

Job Types: Full-time, Permanent

Pay: RO RO per month

Ability to commute/relocate:

  • Muscat: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

  • High school or equivalent (Preferred)

Language:

  • Arabic (Preferred)

  • Office Administrator

    12 hours ago


    Muscat, Muscat, Oman Pro Lens Projects LLC Full time 5,760 - 9,120 per year

    Oversee daily office operations, correspondence, and documentation.Support procurement activities, including vendor coordination, purchase requisitions, and follow-ups.Maintain records related to contracts, tenders, and compliance requirements.Coordinate travel, meetings, and logistics for management and project teams.Assist HR and finance with staff...


  • Muscat, Muscat, Oman Imdad Full time 2,500 - 4,500 per year

    The Admin Specialist will provide comprehensive support across administration, finance, and logistics to ensure the smooth operation of the Oman office. The role encompasses administrative assistance, finance/collection and logistics coordination, while ensuring compliance with company policies and local regulations.Job Responsibilities:Administration &...


  • Muscat, Muscat, Oman MedNet Global Healthcare Solutions LLC Full time 20,000 - 40,000 per year

    Customer Service Officer for MN SPC - Omani NationalAs a member ofMunich RetheMedNet Omanis one of the leading managed care service organizations that caters to healthcare needs. We are currently looking for an"Officer - Customer Service"who would work at all times to enhance and strengthen the relationship between the customer and MedNet using strong...


  • Muscat, Muscat, Oman Innovyt Full time 40,000 - 60,000 per year

    Role: Administrative assistant/Office CoordinatorLocation: Oman - Onsite, primarily Muscat regionDuration: 12+ monthsJob Description:a) 5 years of experience, dynamic and ability to handle complexity and ambiguity(b) must be good at thinking ahead and planning; catch issues before they become issues(c) Day to day operations support for senior leadership...


  • Muscat, Muscat, Oman Nobles Marine Tours Full time 4,500 - 6,000 per year

    We are seeking a proactive and detail-oriented Facilities Administrator to join our team. The ideal candidate will be responsible for coordinating and overseeing facilities operations, ensuring smooth maintenance and management of building systems, and supporting the technical and administrative requirements of the organization.Key...


  • Muscat, Muscat, Oman AZ Engineers & Partners L.L.C. Full time 20,000 - 60,000 per year

    Company DescriptionAZ Engineers & Partners L.L.C. was established in Pakistan in 1990 by two young and ambitious engineers and has grown into a multinational organization with a presence in Libya, Iraq, Bahrain, Oman, and Pakistan. With a strong focus on customer satisfaction, AZ Engineers adheres to principles of quality, speed, safety, cost-effectiveness,...


  • Muscat, Muscat, Oman Dome Group Full time 40,000 - 60,000 per year

    Dome Group is looking for a motivated and versatile professional to join our team in Muscat, Oman. The role will cover a mix ofProjects, Administration, and Marketingfunctions, supporting both local operations and coordination with our Group offices.Key Responsibilities:ProjectsHandle Dome office phone calls, inquiries, and client communication.Manage...

  • Office Admin

    1 week ago


    Muscat, Muscat, Oman Gulf tensile Full time 4,000 - 6,000 per year

    Job SummaryWe are seeking a highly organized and exceptionally detail-oriented Office Administrator to join our dynamic social media agency in Muscat. The ideal candidate will be the central pillar of our office, responsible for ensuring the seamless execution of all administrative, financial, and HR support operations.This role is critical for maintaining a...


  • Muscat, Muscat, Oman PGP Energies Full time

    We are proud to be one of theleading firms in the oil & energy sector, and we're currently expanding our team. We are looking for aReceptionist and Administrationwho is organized, proactive, and ready to grow within a dynamic work environment.If you're a passionate self-starter, this is an excellent opportunity to kick-start or develop your professional...

  • Office Coordinator

    4 days ago


    Muscat, Muscat, Oman Andalus For Trade & Investment LLC Full time 12,000 - 36,000 per year

    Office Coordinator Internship (Remote – Part-Time | 3 Months | Unpaid)About UsWe are a growing company specializing in real estate and education consulting, helping clients find property investment opportunities in Oman and assisting students to study abroad. Our team values creativity, organization, and teamwork — and we're looking for an enthusiastic...