User Support Officer

As part of the IS team of OCI, providing IS administration support to the staff within the organization.

Key Deliverables:

• You will be responsible to provide first line support for network (edge switches), passive cabling (ethernet and fiber) and for the CCTV system.
• Provide first line support to all user enquiries and requests including factory regular visit and work.
• You will be responsible for supporting, testing and troubleshooting hardware and software issues.
• You will be responsible to provide on-call support to all users of OCI, whenever needed.
• Interact with third party for maintenance work.
• You will be responsible for performing preventive maintenance and support for OCI designated PCs, printers and Industrial PCs.
• Assist in setting up and running the IS infrastructure in conference and Board rooms.
• Installation of PCs, PC hardware components, printers and other PC peripherals.
• Responds to users inquires and requests for assistance with all PC related problems/queries.
• Assist in maintaining a library of all original software, utilities and manuals.
• Assist in setting-up/modification of e-mail accounts for users.
• Assist in configuring OCI owned smart phones and tablets.
• Ensure installation of new and upgraded version of application software on new and existing PC hardware.
• Install anti-virus software and ensure updates are applied.
• Raise requisitions for IS software requirements, hardware requirements, peripherals and other needs including disposal.
• Assist to keep stock of hardware spares.
• Assist in maintaining a register for all in-and-out IS assets.
• You will be responsible for handling and managing the basic configuration of switches.
• You will be responsible for update and maintaining regular security patches on all user PCs.
• Arrange and conduct user awareness training sessions for various IS applications.
• Assist in formulating continuous improvement initiatives to enhance efficiency of processes and reduction of costs.

Job Profile:

Qualifications:

• Diploma in Computer Science/ Information Technology.
• IT certification preferred (ITIL/ CCNA).

Skills/Knowledge:

• Excellent bilingual communication skills (Arabic and English)
• Ability to communicate technical information to business and non-business users.
• Ability to perform root cause analysis.
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Ability to identify and resolve computer system malfunctions and operational problems.
• Excellent communication skills.
• Relationship management skills.
• Ability to take timely actions and decisions.
• Up-to-date knowledge of the latest IT and software trends
• Strong customer service ethos.
• Excellent organizational skills.
• Ability to quickly establish good working relationships with staff and customers.
• Willingness to work odd hours.

Experience:

• 3+ years of experience in related industries.

Business Understanding:

• Good understanding of the overall IT operations is essential.

Prysmian , as an Equal Opportunity Employer, aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value at all levels of the organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders. With Diversity, Equity, and Inclusion (DE&I) as part of our Social Ambition 2030 and a strategic pillar of our Company culture, Prysmian is committed to the development of an organization that prioritizes talent, where people feel respected, included, and free to fully express their potential just as they are.

All Managers and HRs in Prysmian are responsible for ensuring DE&I policies are respected during the recruiting process, as well as recognizing and mitigating unconscious biases that must not influence our selection processes. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws. Prysmian will endeavor to make a reasonable accommodation for any disclosed physical or neurological condition or disability of a qualified applicant unless the accommodation would impose an undue hardship on the operation of our business.

Visit our DE&I Page to learn more about Prysmian's commitments.

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