Food & Beverage Supervisor

3 weeks ago

Muscat, Muscat, Oman Mövenpick Hotels & Resorts Full time
Company Description

Join a hotel that is a member of the Accor network, which includes more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. We believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for our customers, colleagues, and our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this fast-paced world.

Job Description
  • Work in close cooperation with the Kitchen, Stewarding, and restaurant cashiers to ensure smooth operation.
  • Conduct or attend regular training sessions with the assigned team in line with departmental SOPs, covering guest care, product knowledge, grooming standards, upselling, etc.
  • Report equipment failures or problems to the Maintenance Department.
  • Pass maintenance requests to the Maintenance Department.
  • Participate in training and development schemes as recommended by senior management.
  • Ensure the proper appearance (uniform condition) and grooming of assigned staff.
  • Handle guest arrivals and seating through the hostess or take over if unavailable.
  • Maintain a professional and friendly relationship with outlet patrons to ensure their well-being.
  • Familiarize yourself with all menus, promotions, and relevant outlet issues (product knowledge).
  • Contribute to maintaining the outlet's database of regular guests.
  • Report cleanliness and maintenance issues to the supervisor or concerned departments.
  • Resolve guest complaints directly or consult with the supervisor.
  • Perform mise en place work according to service requirements.
  • Prepare store requisitions for signature and ensure accurate delivery of goods.
  • Attend departmental meetings and conduct briefings on behalf of the team, fostering open communication.
  • Be familiar with the outlet's menu and promotional activities.
  • Understand and adhere to company policies and safety procedures.
  • Perform other related duties as assigned by Food & Beverage management.
  • Understand and follow Mövenpick Hotels & Resorts policies on Fire, Hygiene, Health, and Safety.
  • Familiarize yourself with relevant company documentation and operational standards manual.
  • Perform any other reasonable duties assigned.
Additional Information

Your Team And Working Environment

Mövenpick Hotel & Apartments Ghala Muscat, a five-star property in Ghala Heights, combines Omani charm with Mövenpick's Swiss hospitality. Located 12 minutes from Muscat International Airport, it offers 282 rooms, 58 serviced apartments, and modern amenities for business and leisure. The hotel features four dining venues and versatile event spaces, a spa, rooftop infinity pool, and scenic fitness center for an unforgettable stay.

Our Commitment To Diversity & Inclusion

We are an inclusive company committed to attracting, recruiting, and promoting diverse talent.

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