Food & Beverage Supervisor - Arabic Restaurant

4 weeks ago

Muscat, Muscat, Oman IHG Hotels & Resorts Full time

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we're preparing to open our doors soon — and we're looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel's culture and guest experience from day one. Whether you're looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

The Food & Beverage Supervisor – Arabic Restaurant assists in managing daily front-of-house operations to ensure smooth service delivery and exceptional guest experiences in the Arabic restaurant. This role requires knowledge of Arabic hospitality standards and cuisine to lead and support the service team effectively.

YOUR DAY-TO-DAY:

  • Supervise and coordinate daily food and beverage service in the Arabic restaurant.
  • Lead, train, and motivate service staff to maintain high standards of Arabic hospitality and guest service.
  • Ensure that all guests receive attentive, culturally respectful, and timely service aligned with Arabic dining customs.
  • Monitor restaurant cleanliness, ambiance, and presentation according to brand and cultural standards.
  • Coordinate closely with kitchen and bar teams for seamless order processing and delivery.
  • Handle guest inquiries, requests, and complaints professionally and promptly.
  • Assist in staff scheduling, attendance monitoring, and shift coordination.
  • Ensure compliance with food safety, hygiene, and health regulations (including HACCP).
  • Support inventory management, stock control, and requisition of supplies.
  • Implement promotions, upselling techniques, and special event preparations.
  • Maintain records of daily sales, service issues, and staff performance.
  • Conduct pre-shift briefings and uphold grooming and uniform standards.

WHAT WE NEED FROM YOU:
  • Diploma or degree in Hospitality Management or related field preferred.
  • Minimum 2–3 years experience in food and beverage service, including supervisory experience.
  • Familiarity with Arabic cuisine, dining customs, and hospitality culture.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent customer service orientation and problem-solving abilities.
  • Knowledge of food and beverage service standards and POS systems.
  • Ability to work flexible hours including evenings, weekends, and holidays.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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