
IT Operations and Incident Management Specialist
1 week ago
Job Overview
This is a role focused on IT operations and incident management. We are seeking a skilled professional to work in our 24x7 command center.
Key Responsibilities:
- Ensuring all monitoring tools are operational 24/7 and monitoring critical systems for optimal performance.
- Managing service requests, escalations, and notifications, as well as documenting incidents in detail.
- Collaborating with internal teams and vendors for swift incident resolution through effective communication and problem-solving skills.
- Performing impact analysis, system maintenance, and research on emerging technologies to suggest improvements and enhance the overall IT infrastructure.
Requirements:
- Bachelor's degree in IT or a related field, such as computer science or information technology.
- At least 3 years' experience as an Incident or Problem Manager, with a strong background in IT service management.
- Experience with monitoring tools like Dynatrace, Riverbed NPM, SolarWinds, and Grafana, with a focus on performance monitoring and observability.
- Knowledge of IT best practices, including agile methodologies and continuous improvement strategies.
Additional Requirements:
- Willingness to work on shifts, including evenings, nights, and weekends.
- Programming knowledge and database management skills, with a focus on SQL and NoSQL databases.
Location: Muscat, Oman.
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