IT Operations and Incident Management Specialist

1 week ago


Muscat, Muscat, Oman beBeeAnalyst Full time 5,000 - 7,000

Job Overview

This is a role focused on IT operations and incident management. We are seeking a skilled professional to work in our 24x7 command center.

Key Responsibilities:

  • Ensuring all monitoring tools are operational 24/7 and monitoring critical systems for optimal performance.
  • Managing service requests, escalations, and notifications, as well as documenting incidents in detail.
  • Collaborating with internal teams and vendors for swift incident resolution through effective communication and problem-solving skills.
  • Performing impact analysis, system maintenance, and research on emerging technologies to suggest improvements and enhance the overall IT infrastructure.

Requirements:

  • Bachelor's degree in IT or a related field, such as computer science or information technology.
  • At least 3 years' experience as an Incident or Problem Manager, with a strong background in IT service management.
  • Experience with monitoring tools like Dynatrace, Riverbed NPM, SolarWinds, and Grafana, with a focus on performance monitoring and observability.
  • Knowledge of IT best practices, including agile methodologies and continuous improvement strategies.

Additional Requirements:

  • Willingness to work on shifts, including evenings, nights, and weekends.
  • Programming knowledge and database management skills, with a focus on SQL and NoSQL databases.

Location: Muscat, Oman.



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