Business Affairs Manager

Business Affairs Manager

Muscat, Oman

About Mala'a

Our Core business lines are:

·Credit Bureau services provide credit reports and credit scores.

·Instant decision-making engines to enable mobile lending and micro-lending, enabling financial inclusion.

·Consultancy and Analytical Services

·Fintech Innovations such as Electronic KYC

We empower growth through Information using the most sophisticated secure digital platforms. Our main purpose is to unlock value for Oman and its people thus achieving sustainable value to enable access to credit and to achieve financial inclusion. We embed sustainable values as part of our daily operations by being the first paperless entity that runs its operation fully digitally.

Established by Royal Decree 8th May 2019 as a financially and administratively independent entity under the supervision of the Central Bank of Oman with financial and administrative independence.

We enable access to credit through its primary products: Mala'a Credit Report, and Mala'a Credit Score for individuals and corporates.

Mala'a membership spans across several sectors including the banking and financial sector, SME Funds, and Telecom. Mala'a is also connected to several government entities as data providers, to position Mala'a as a national databank.

The establishment of the Centre comes as an important pillar of the Central Bank of Oman's Strategy: to establish a cross-sectored National Databank that empowers Oman to transform into a knowledge-based nation.

To learn more, visit us at https://malaa.gov.om/en/

Position Summary:

The Business Affairs Manager is responsible for overseeing the operational excellence, strategic alignment, and service delivery of the Center. This role ensures the highest standards of quality and compliance while driving efficiency across business relations, data management, and members engagement. The Business Affairs Manager plays a critical role in optimizing processes, fostering key partnerships, and ensuring seamless service delivery to members, data providers, and members, maintaining a consistent and exceptional experience

Duties & Responsibilities:

Strategic

•Develop and execute business strategies aligned with organizational objectives.

•Identify and assess new business opportunities, partnerships, and market expansion initiatives.

•Oversee compliance with CBO regulations, risk management, and governance policies.

•Drive product and service innovation through market analysis and data-driven insights.

•Optimize business processes, ensuring efficiency, scalability, and industry competitiveness.

Management & Execution

•Oversee Business Relations, Business Operations, Quality Management, and Data Analytics, ensuring operational excellence.

•Manage pricing strategies, financial simulations, and business proposals to support decision-making.

•Lead business intelligence initiatives, analyzing market trends and customer insights.

•Supervise regulatory reporting, fraud detection, AML compliance, and credit risk assessment.

•Drive system optimization and managing vendor relationships for business operations support.

People Management

•Lead and manage cross-functional teams, ensuring alignment with business objectives.

•Track KPIs and performance metrics, implementing continuous improvement strategies.

•Foster collaboration, productivity, and professional development within the department.

•Oversee staff performance, quality standards, and timely execution of key initiatives.

•Resolve operational conflicts and enhance team efficiency through structured processes.

Cultivate a culture of innovation, accountability, and continuous learning.

Background Knowledge & Experience:

Educational Qualification

•A master's degree in business, risk, management, or related banking/finance field.

Professional Qualifications

Preferred

•Certified Operations Manager (COM)

•Certified Business Process (CBP)

Background

•8+ years of experience in business operations, corporate strategy, or financial services.

•Strong background in business development, partnership management, and regulatory compliance.

•Experience in data analytics, and performance monitoring.

•Proven track record in leading cross-functional teams and executing business strategies.

Areas of Competency:

Behavioral

•Ability to anticipate market trends and align strategies with business objectives.

•Strong analytical mindset to evaluate risks, identify opportunities, and drive innovation.

•Decision-making under uncertainty, ensuring long-term business sustainability.

•Inspires and motivates teams, fostering a high-performance culture.

•Strong ability to resolve conflicts, manage diverse teams, and enhance collaboration.

•Leads with accountability and integrity, ensuring ethical business practices.

•Focused on achieving business goals, ensuring efficiency and effectiveness.

•Adaptable to changing business environments, with a proactive approach to challenges.

•Resilient under pressure, with the ability to manage multiple priorities simultaneously.

•Excellent negotiation and communication skills, ensuring strong partnerships.

•Ability to influence and align cross-functional teams towards common goals.

•Customer-centric approach, ensuring high service quality and satisfaction.

Operational

•Strong strategic thinking and ability to align business goals with organizational objectives.

•Expertise in financial modeling, risk management, and business process optimization.

•Proficiency in business intelligence tools and data-driven decision-making.

•Excellent stakeholder management, negotiation, and communication skills.

•Leadership experience in managing teams, resolving conflicts, and driving performance.

To find out more, contact our exclusively retained recruitment partner:

Andrew Pickard – Retained Recruitment Specialist

E Mail Andrew@malaa.gov.om