
Spa Manager
2 days ago
Position level: Head of Department
Report to: Spa & Wellness Director
Our client is an ultra-luxury resort, recognized globally as a leader in the hospitality industry. As a Spa Manager, you will be responsible for guiding and leading the operational and financial direction of the spa and wellness team, ensuring the complete viability of the business. This includes maximizing all opportunities and resources, such as recommending holistic therapies, fitness and yoga practices, retail products, and nutritional advice to help guests maintain a healthy lifestyle, eliminate impurities, and reduce stress.
You will work strategically with the Director of Wellness to develop cohesive and productive goals for your department and establish procedures and guidelines to achieve them.
Requirements
- A degree or certification in Hospitality, Wellness, or Business Management
- 2+ years of demonstrated experience in a similar luxury resort operational role
- Strong leadership, communication, and organizational skills
- Knowledge of spa treatments, wellness practices, and fitness management
- Certification in health and wellness management, holistic training, or similar is a plus
- Ability to handle multiple tasks efficiently while maintaining attention to detail
- Proficiency in scheduling software and Microsoft Office Suite
- Active personal involvement with the sales strategy/process, with an emphasis on continuing to increase the visibility and positioning of the Spa & Wellness Programs
- Experience in resorts, hotels, or Destination Spas is highly desired
- Very good command of written and spoken English
- Work experience in a remote location is a plus
Responsibilities
General
- Keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering.
- Processes will be constantly assessed and reviewed to remain relevant, innovative and in keeping with the brand's wellness and sustainability practices.
- Responsible for reviewing services, products and rates to remain relevant and in keeping with the brand's wellness and sustainability practices.
- Responsible for the efficient operation of the spa. In the event of guest complaints, effectively carry out service recovery to ensure guest satisfaction.
- Regularly meet with the Director of Wellness to plan the next steps in spa operations and liaise with involved departments.
- Knowledge of all facilities and services offered by the spa including the type of treatments and services available as well as their selling status, and benefits of all package plans, wellness plans and special promotions.
- Oversee the management of guest history and profiles.
- Conduct site inspection and ensure all details are in place and ready for daily operations.
- Responsible that the Visiting Experts calendar is in place and developing spa packages and programs and adapting spa menu aligning it with company updates, local market and guest requirements.
Administrative/ Reporting
- Record monthly the number and revenue of direct and indirect wellness revenue as per template
- Assist Spa Manager for integrative wellness financial reports.
- Log all service & product recommendations.
- To attend departmental meetings as required.
Sales & Marketing
- Together with the Spa Director create a marketing plan of how to promote the screening to guests before and during the stay of guests, involving all needed departments.
- Create together with the Spa Director and lead generation and sales goals and take active measures to achieve these goals.
- Actively encourage guests to have repeat wellness consultation follow-ups which feature integrative wellness.
- To communicate with the Spa Director for press release or recent developments in the spa.
- To provide wellness-related content for Spa Social media.
Training, Development & Coordination
- Ensuring in cooperation with the HR/training department (if available) that all hosts in the spa/resort are aware of the wellness offers (all wellness projects) and can communicate the offers to guests, using available training material, "Cheat sheets" and if necessary creating own materials.
- Together with the Wellness Director and HR coordinate wellness initiatives in the front and back of the house.
- Identify knowledge gaps within the resort and work together with the HR/training department (if available) to fill them.
- To assist in providing departmental orientation to newly recruited staff.
- To assist with the training with Spa Reception on treatment sequencing for best results of packages and treatment combinations.
- To conduct complimentary activities for hosts.
- To assist the resort reservations team in actively promoting spa & wellness programs and encourage leads to be passed to enable conversions.
- Attend regular wellness webinars organized by the corporate.
- Ensure the standards and methods of service are maintained as per the brand standard/manual.
- To work in liaison with the Spa Management to maintain all training standards.
Equipment & Room
- Ensure the consultation rooms meet the standards.
- Take active measures to ensure all needed equipment is available and in good working order at all times.
- To ensure that the Integrative wellness equipment is stored and used securely protecting the asset and ensuring confidentiality of the guest's personal details.
- Take pro-active measures to ensure all needed items are available at all times.
- To report any breakage or malfunction of any items at the spa and follow up on the repair and maintenance.
Notes:
This is not an exhaustive list of responsibilities. Job descriptions are dynamic and change depending on organizational requirements. Employee performance is measured directly against the job responsibilities.
-
Spa Manager
1 week ago
Muscat, Muscat, Oman Bali Jobs Recruitment Full timePosition level: Head of DepartmentReport to: Spa & Wellness DirectorOur client is an ultra-luxury resort, recognized globally as a leader in the hospitality industry. As a Spa Manager, you will be responsible for guiding and leading the operational and financial direction of the spa and wellness team, ensuring the complete viability of the business. This...
-
Director of Spa
4 days ago
Muscat, Muscat, Oman Grand Millennium Muscat Full timeAs the Director of Spa & Recreation, you will oversee the spa and recreational facilities, ensuring exceptional guest experiences and efficient operations. Your role involves managing spa and recreation teams, developing wellness programs, and maintaining high standards of service.Key Job Responsibilities:Lead and manage the spa and recreation team,...
-
Spa and Recreation Operations Manager
3 days ago
Muscat, Muscat, Oman Grand Millennium Muscat Full timeAs a key member of the Grand Millennium Muscat team, you will oversee the strategic direction and day-to-day operations of our spa and recreational facilities. Your primary objective is to deliver exceptional guest experiences and maintain efficient operations.Key Responsibilities:Manage the spa and recreation team, including spa therapists, fitness...
-
Concierge-Spa
6 days ago
Muscat, Muscat, Oman Marriott International Full timeJob Number: 25041000Job Category: SpaLocation: W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, OmanSchedule: Full TimeLocated Remotely? NoPosition Type: Non-ManagementPosition SummarySchedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about...
-
Spa Therapist
3 days ago
Muscat, Muscat, Oman Mövenpick Hotels & Resorts Full timeCompany DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to...
-
Spa Therapist
3 days ago
Muscat, Muscat, Oman 21c Museum Hotels Full timeCompany DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to...
-
Spa Operations Coordinator
5 days ago
Muscat, Muscat, Oman Marriott International Full timeThe Spa Operations Coordinator role at Marriott International is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is committed to ensuring that our guests have an unforgettable experience at our spa.Your primary responsibilities will include:Managing spa services, including scheduling and confirming...
-
Executive in Charge of Spa and Recreation
3 days ago
Muscat, Muscat, Oman Grand Millennium Muscat Full timeThe Spa and Leisure Facility Head at Grand Millennium Muscat is responsible for overseeing the strategic direction and day-to-day operations of our spa and recreational facilities. As a seasoned professional, you will develop and implement strategies to enhance guest satisfaction, increase revenue, and improve overall performance.Responsibilities:Manage the...
-
Spa and Leisure Facility Head
3 days ago
Muscat, Muscat, Oman Grand Millennium Muscat Full timeWe are seeking an experienced Executive in Charge of Spa and Recreation to lead the spa and recreation team at Grand Millennium Muscat. As a key member of our team, you will be responsible for overseeing facility operations, developing and implementing strategies to enhance guest satisfaction, and driving business growth.Key Responsibilities:Manage the spa...
-
Director of Wellness Services
3 days ago
Muscat, Muscat, Oman Grand Millennium Muscat Full timeThe Director of Spa & Recreation at Grand Millennium Muscat is responsible for leading the spa and recreation team, overseeing facility operations, and driving business growth. As a seasoned professional, you will develop and implement strategies to enhance guest satisfaction, increase revenue, and improve overall performance.Responsibilities:Lead and manage...
-
Resort Wellness Manager
2 days ago
Muscat, Muscat, Oman Bali Jobs Recruitment Full timeRequired Skills and QualificationsA degree or certification in Hospitality, Wellness, or Business Management2+ years of demonstrated experience in a similar luxury resort operational roleStrong leadership, communication, and organizational skillsKnowledge of spa treatments, wellness practices, and fitness managementCertification in health and wellness...
-
Restaurant Manager
4 days ago
Muscat, Muscat, Oman Shangri-La Group Full timeShangri-La Barr Al Jissah Resort & SpaMuscat, Sultanate of OmanNestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al...
-
Credit Manager
3 days ago
Muscat, Muscat, Oman Shangri-La Group Full timeShangri-La Barr Al Jissah MuscatNestled between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort is set on 124 acres of stunning scenery and home to three spectacular hotels: the family-oriented Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms, and the...
-
Customer Service Ambassador
5 days ago
Muscat, Muscat, Oman Marriott International Full timeAt Marriott International, we are seeking a skilled Customer Service Ambassador to join our team. As a key member of our operations staff, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience at our spa.Your primary responsibilities will include:Scheduling services for individuals and large...
-
Service Delivery Specialist
5 days ago
Muscat, Muscat, Oman Marriott International Full timeThe Service Delivery Specialist role at Marriott International is a vital part of our operations team. This position requires a high degree of attention to detail, excellent communication skills, and the ability to work well under pressure.Your primary responsibilities will include:Scheduling and managing spa services for our guests, including confirming...
-
Income Auditor
1 week ago
Muscat, Muscat, Oman Mövenpick Resort & Spa Boracay Full timeCompany DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Experience Associate
5 days ago
Muscat, Muscat, Oman Marriott International Full timeThe Guest Experience Associate role at Marriott International is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is committed to ensuring that our guests have an unforgettable experience at our spa.Your primary responsibilities will include:Welcoming and acknowledging all guests according to company...
-
Project Manager – Oman Operations
3 days ago
Muscat, Muscat, Oman F&M INGEGNERIA SPA Full timeAbout the RoleF&M Ingegneria is seeking a highly skilled Project Manager to join its team in Muscat, Oman.The ideal candidate will possess a strong background in construction management and be fluent in Italian.Key Responsibilities:Ensure project deliverables are met within scope, timeline, and budget.Coordinate with team members and sub-consultants to...
-
Project Manager
2 weeks ago
Muscat, Muscat, Oman F&M Ingegneria SpA Full timeF&M Middle East è alla ricerca di un/a candidato/a per la posizione di Project Manager da inserire presso la propria sede di Muscat, Oman. Il/La candidato/a ideale possiede i seguenti requisiti:8-10 anni di esperienza;Laurea in Ingegneria Civile o corso di studi affine;Ottima conoscenza della lingua italiana.Descrizione del lavoro:Assicurarsi che il...
-
Muscat, Muscat, Oman F&M INGEGNERIA SPA Full timeJob Title: Project ManagerWe are seeking an experienced Project Manager to join our team in Muscat, Oman.The successful candidate will have a strong understanding of construction management principles and practices.Key Responsibilities:Lead project teams to deliver projects on time, within budget, and to the required quality standards.Develop and maintain...