Spa Attendant

2 days ago

Muscat, Muscat, Oman Shangri-La Group Full time
Shangri-La Barr Al Jissah Muscat , Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

The Spa Attendant is responsible for maintaining the cleanliness, organization, and ambiance of the spa and wellness areas. This role ensures a seamless and relaxing environment for guests by providing support to the spa team, replenishing supplies, and assisting with guest needs in a professional and courteous manner.

Key Responsibilities

Guest Assistance:
  • Greet guests warmly and guide them through spa facilities and amenities.
  • Offer towels, robes, refreshments, and other necessities during their visit.
  • Respond to guest requests promptly and professionally to ensure comfort and satisfaction.

Spa Cleanliness & Maintenance
  • Maintain cleanliness of all spa areas, including treatment rooms, relaxation lounges, locker rooms, wet areas, and restrooms.
  • Sanitize and restock treatment rooms between sessions according to hygiene standards.
  • Ensure supplies such as towels, linens, water, and toiletries are consistently replenished.

Setup & Support
  • Assist therapists by preparing treatment rooms with proper setup and ensuring smooth treatment turnover.
  • Check and report any maintenance or safety issues promptly to the Spa Manager.
  • Monitor inventory levels of linens, amenities, and products; assist in stockroom organization.

Ambiance & Experience
  • Maintain spa ambiance by adjusting lighting, music, and temperature appropriately.
  • Ensure all guest areas are tidy, serene, and stocked throughout the day.
  • Support spa events or VIP setups as needed.

Team Coordination
  • Coordinate with therapists and receptionists for smooth scheduling and guest flow.
  • Participate in briefings, training sessions, and spa meetings when required.
  • Communicate guest feedback, preferences, and concerns to the relevant team members.

Standards & Conduct
  • Follow grooming, hygiene, and conduct standards as set by the company.
  • Adhere to all safety, sanitation, and operational procedures.
  • Maintain a professional, calm, and guest-focused demeanor at all times.
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