Front Office Manager

4 weeks ago


Muscat, Oman Accor Hotels Full time

Description de l'entreprise

Entre dunes et océans, le Sofitel Agadir thalassa Sea & Spa est un écrin en pays berbère, ouvert sur un Maroc moderne. Un cocon de sérénité au design contemporain où l’art, la forme et l’équilibre sont au cœur d’expériences « bien être au « mieux être ».

Description du poste

  1. Supervise les activités opérationnelles de la réception
  2. Gère les budgets en fonction du taux d’occupation et des prévisions, élabore le planning du personnel en conséquence
  3. Met en œuvre des directives, des politiques et des procédures pour les services opérationnels supervisés
  4. Pilote les activités et instaure un environnement de travail propice à la réalisation des objectifs
  5. Gère les problèmes de performance qui surviennent au sein des services opérationnels supervisés
  6. Fait partie intégrante de l’équipe d’exploitation, assiste à toutes les réunions programmées et y contribue activement
  7. Fait passer des entretiens et sélectionne, forme, évalue, encadre, conseille et discipline les responsables et collaborateurs du service, conformément aux critères de la société
  8. Veille au respect optimal de la stratégie d’audit du groupe
  9. Communique efficacement avec les membres de l’équipe
  10. Se réunit quotidiennement avec les membres de l’équipe pour discuter des activités clés du moment
  11. Veille au respect des réglementations locales en matière de santé et de sécurité
  12. Anticipe et règle les problèmes avec les clients et met en place des processus proactifs visant à promouvoir la satisfaction Clientèle
  13. Est une source d’inspiration pour l’ensemble du personnel de l’hôtel afin de l’inciter à proposer des performances dignes d’un établissement de grand luxe
  14. Interagit de manière positive avec les autres services afin de garantir aux clients l’accueil attendu d’un établissement de grand luxe

Qualifications

  1. Excellente compréhension des activités de contrôle opérationnel, d’élaboration de budget, de prévision et de planification
  2. Excellentes aptitudes à communiquer, à l’oral comme à l’écrit
  3. Capacité à former les membres de l’équipe et à développer leurs compétences
  4. Capacité à travailler efficacement en équipe et sens de l’initiative
  5. Excellentes compétences organisationnelles

Informations supplémentaires

#J-18808-Ljbffr

  • Muscat, Muscat, Oman Mandarin Oriental Full time

    Mandarin Oriental, a renowned luxury hotel group, is seeking an exceptional Front Office Agent to join our team at Mandarin Oriental, Muscat. As a key member of the front office, you will be responsible for providing world-class service to our guests while maintaining the highest standards of hospitality.The successful candidate will have excellent...

  • Front Office Lead

    1 day ago


    Muscat, Muscat, Oman Ihgarmyhotels Full time

    Giving BackWe are seeking an experienced Front Office Supervisor to join our team at Crowne Plaza Hotels & Resorts in Oman, Muscat. As a leader on our front desk team, you will be responsible for delivering outstanding guest experiences.About the Job:Lead and supervise the front desk team, providing guidance, training, and support.Oversee daily front desk...


  • Muscat, Muscat, Oman Muscat Hospitality Academy Part time

    Muscat Hospitality Academy invites applications for a skilled Front Office Operations Trainer to join our team and deliver training programs in Hotel Professional Program by VET by EHL. About the RoleTeach and Train: Deliver high-quality training sessions to students, focusing on Front Office subjects.Industry Expertise: Utilize your extensive knowledge of...


  • Muscat, Muscat, Oman Ihgarmyhotels Full time

    Front Office SupervisorHotel Brand: Crowne Plaza Hotels & ResortsLocation: Oman, MuscatHotel: Muscat OCEC (MSCCP), Madinat Al Irfan, Airport Heights, 113Job number: 137842Share:We are seeking a detail-oriented and customer-focused Front Office Supervisor to join our team. As a Front Office Supervisor, you will play a pivotal role in ensuring a smooth and...


  • Muscat, Muscat, Oman Alila Hotels Full time

    Job SummaryThe Reservation Agent plays a critical role in ensuring the smooth operation of our hotel's front office. This includes managing reservations, handling guest inquiries, and providing top-notch service to our guests.ResponsibilitiesManage and coordinate reservations, including check-in and check-out procedures.Process and respond to guest...


  • Muscat, Muscat, Oman Muscat Hospitality Academy Part time

    About the JobWe are seeking a dedicated professional to join our dynamic team as an Instructor for the Hotel Professional Program. As an Instructor, you will be responsible for delivering training programs in Front Office subjects to students of various levels and backgrounds.ResponsibilitiesDeliver training programs in Front Office subjects.Implement the...

  • Front Desk Agent

    4 weeks ago


    Muscat, Oman Accor Hotels Full time

    Company DescriptionWhy work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Muscat, Muscat, Oman Hyatt Full time

    About the RoleWe are seeking an experienced Reservation Agent to join our team at Hyatt. As a key member of our front desk team, you will be responsible for managing guest reservations and providing exceptional customer service.Responsibilities:Reservations Management: To receive, process, and confirm room reservations made by clients over the phone,...

  • Operations Manager

    1 day ago


    Muscat, Muscat, Oman Ihgarmyhotels Full time

    Unlock Your PotentialWe are seeking an exceptional Front Office Supervisor to join our team at Crowne Plaza Hotels & Resorts in Oman, Muscat. As a key member of our front desk team, you will be responsible for ensuring a smooth and positive guest experience.Your Day-to-Day:Lead and supervise the front desk team, providing guidance, training, and...


  • Muscat, Muscat, Oman Muscat Hospitality Academy Part time

    At Muscat Hospitality Academy, we are seeking an experienced Hotel Administration Instructor to join our dynamic team and teach the Hotel Professional Program by VET by EHL. Key ResponsibilitiesDeliver Training Programs: Teach Front Office subjects to students of various levels and backgrounds.Implement Strategies: Implement the VET by EHL strategy in the...

  • Office Manager

    7 days ago


    Muscat, Muscat, Oman AABS-Al Amal Business Solutions, FZE Full time

    AABS-Al Amal Business Solutions, FZE is seeking an Administrative Assistant to join our team in Albania, Europe.In this role, you will provide administrative support, maintain records of inventory, supplies, and equipment, and assist with scheduling meetings and coordinating events/meetings.About the Job:Support the office with administrative...


  • Muscat, Muscat, Oman Muscat Hospitality Academy Part time

    About YouWe are looking for a highly motivated and experienced professional to join our team as an Instructor. The ideal candidate should have a degree or diploma in Hospitality Management or related field, and at least 3 years of work experience as a Front Office Associate/Cashier in a hotel. Prior experience as a trainer in Front Office Operations is a...


  • Muscat, Muscat, Oman Mandarin Oriental Full time

    Job Summary:Mandarin Oriental Hotel Group is seeking a highly skilled and experienced Front Office Agent to join our team at Mandarin Oriental, Muscat. As a key member of the front office, you will be responsible for delivering exceptional customer service, managing room assignments, and resolving guest complaints.You Will Be Responsible For:Welcoming and...


  • Muscat, Muscat, Oman Mandarin Oriental Full time

    We are looking for a motivated and enthusiastic Front Office Agent to join our team at Mandarin Oriental, Muscat. As a vital member of the front office, you will be responsible for delivering exceptional customer service, managing room assignments, and resolving guest complaints.Your Key Responsibilities Will Include:Welcoming and processing guest arrivals...


  • Muscat, Muscat, Oman Muscat Hospitality Academy Part time

    Job DescriptionThe successful candidate will have a degree or diploma in Hospitality Management or related field, and at least 3 years of work experience as a Front Office Associate/Cashier in a hotel. Prior experience as a trainer in Front Office Operations is a plus.ResponsibilitiesDeliver training programs in Front Office subjects.Implement the VET by EHL...


  • Muscat, Muscat, Oman Muscat Hospitality Academy Part time

    Muscat Hospitality Academy is looking for a professional Hospitality Educator to join our team and teach the Hotel Professional Program by VET by EHL. ResponsibilitiesLecturing: Deliver engaging lectures on Front Office subjects, utilizing case studies and real-world examples.Student Support: Provide guidance and support to students, helping them develop...


  • Muscat, Muscat, Oman Mandarin Oriental Full time

    About UsMandarin Oriental Hotel Group is one of the world's most luxurious hotel brands, offering exceptional service and unforgettable experiences in prime destinations around the globe.We are currently seeking a skilled Front Office Agent to join our team at Mandarin Oriental, Muscat. As a vital member of the front office, you will be responsible for...


  • Muscat, Muscat, Oman Muscat Hospitality Academy Part time

    We are seeking a dedicated Guest Service Delivery Specialist to join our team at Muscat Hospitality Academy and teach the Hotel Professional Program by VET by EHL. Main DutiesTrain Students: Provide comprehensive training on Front Office subjects, emphasizing effective communication and customer service.Skill Development: Focus on developing students'...


  • Muscat, Muscat, Oman AABS-Al Amal Business Solutions, FZE Full time

    Executive Support Role in AlbaniaWe are looking for a highly organized and detail-oriented executive support specialist to join our team in Albania, Europe.In this role, you will be responsible for providing administrative support to the office team, maintaining records, and communicating with stakeholders.Main responsibilities include:Supporting the office...


  • Muscat, Muscat, Oman Ihgarmyhotels Full time

    A New Challenge AwaitsWe are looking for an ambitious Front Office Supervisor to join our team at Crowne Plaza Hotels & Resorts in Oman, Muscat. As a key member of our front desk team, you will be responsible for driving success through exceptional guest experiences.About the Role:Supervise and lead the front desk team, providing guidance, training, and...