Front Desk Representative

3 days ago


Muscat, Muscat, Oman Hyatt Full time
About the Role

We are seeking an experienced Reservation Agent to join our team at Hyatt. As a key member of our front desk team, you will be responsible for managing guest reservations and providing exceptional customer service.

Responsibilities:
  1. Reservations Management: To receive, process, and confirm room reservations made by clients over the phone, personally, letter, fax, email, and internet.
  2. Room Assignment: To assign rooms to guests based on availability and preference.
  3. Amendments and Cancellations: To process amendments to reservations such as extensions, early arrival & departure, etc., and manage 'no show' reservations by investigation and follow up on the same day.
  4. Special Requests: To update guest special requests and preferences in the system.

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