
Call center agent
4 weeks ago
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
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Call Center Agent
3 weeks ago
Muscat, Muscat, Oman Naser Full timeNaser is the fastest Roadside Assistance service provider in Oman, specifically in Muscat. With a promise to reach customers within 30 minutes, Naser offers quick and dependable roadside support for any car trouble, including towing, jump starts, flat tire assistance, and lock-out services.Role DescriptionThis is a full-time on-site role for a Call Center...
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Call center agent
6 days ago
Muscat, Muscat, Oman SWATX Full timeJob DescriptionGet AI-powered advice on this job and more exclusive features.ResponsibilitiesCustomer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.Issue Resolution: Identifying and...
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Call Center Representative
3 weeks ago
Muscat, Muscat, Oman Infoline Full timeJob Title: Call Center RepresentativeDepartment: Customer ServiceReports to: Call Center ManagerJob Summary:We are seeking a dedicated and customer-focused Call Center Representative to handleinbound and outbound customer service inquiries. The successful candidate will manage ahigh volume of calls, provide product and service information, resolve customer...
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Call Center Representative
5 days ago
Muscat, Muscat, Oman beBee Careers Full timeJob OverviewThis role is responsible for providing exceptional customer support, resolving issues efficiently, and maintaining accurate records in our CRM system.Key ResponsibilitiesCustomer Support: Manage incoming calls, address customer inquiries, and provide accurate information regarding products and services.Issue Resolution: Identify and resolve...
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IT Help Desk Agent
5 days ago
Muscat, Muscat, Oman beBee Careers Full timeAbout the RoleThis Call Center Agent position involves delivering exceptional customer support, resolving customer complaints efficiently, and maintaining accurate records in our CRM system.Key ResponsibilitiesCustomer Interaction: Handle incoming calls, respond to customer inquiries, and provide accurate information regarding our products and...
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Care centre agent
23 hours ago
Muscat, Muscat, Oman Allianz Full timeOverviewThe main duty of a CareCentre - Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is responsible for ensuring that all calls are answered within predetermined time scales and are handled with the highest standards of customer service. The CCA will document...
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Contact Center Team Leader
4 weeks ago
Muscat, Muscat, Oman Tawteen Full timeSupports the analysis and management of the entire account contract performance, highlighting and reporting on any deviations in performance.Assists in conducting regular needs assessments to understand evolving client requirements and expectations, aligning services accordingly.Leads and guides the team in implementing revenue upsell and cross-sell...
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Customer Support Specialist
5 days ago
Muscat, Muscat, Oman beBee Careers Full timeJob DescriptionWe are seeking a skilled Call Center Agent to join our team. As a key member of our customer support team, you will be responsible for providing top-notch support to our clients, resolving issues efficiently, and maintaining accurate records in our CRM system.ResponsibilitiesClient Support: Handle incoming calls, respond to customer inquiries,...
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Care centre agent
3 weeks ago
Muscat, Muscat, Oman Nextcare Full timeOverviewThe main duty of a CareCentre - Agent is to respond to telephone inquiries about the company's products or services by following standard scripts and procedures. The incumbent is also responsible to ensure that all calls are answered within predetermined time scales and are dealt with the highest standards of customer service. The CCA will also...
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Interventional Pain Management Consultant
3 weeks ago
Muscat, Muscat, Oman Sultan Qaboos Comprehensive Cancer Center Full timeInterventional Pain Management ConsultantSultan Qaboos Comprehensive Cancer Care and Research CenterUniversity Medical CityMuscat, Sultanate of OmanSultan Qaboos Comprehensive Cancer Care & Research Center (SQCCCRC) in Muscat, Oman, is a quaternary care level center providing care for adult patients with solid malignancies (no hematological malignancies).The...