
Call center agent
4 days ago
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
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Contact Center Agent
1 day ago
Muscat, Muscat, Oman beBee Careers Full timeContact Center AgentThis is an exciting opportunity to join our contact center team as a contact center agent. In this role, you will be responsible for managing incoming calls, addressing customer inquiries, and providing accurate information regarding our products and services.You will have the opportunity to work with a dynamic team and develop your...
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Call Center Associate
1 day ago
Muscat, Muscat, Oman beBee Careers Full timeCall Center AssociateIn this role, you will be the first point of contact for our customers and play a critical part in shaping their experience with our company. As a Call Center Associate, you will handle a high volume of customer inquiries, resolve issues, and provide solutions in a timely and professional manner.This is an exciting opportunity for a...
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Senior Call Center Manager
2 weeks ago
Muscat, Muscat, Oman Airswift Full timeLeader in Technology Recruitment - Building Perm, Contract & Outsourced tech teams in the GCC - Operating in Dubai ????????/Senior Manager – Customer Excellence / Call CenterFull timeOman born requiredAre you passionate about delivering exceptional customer care and leading high-performing teams? We're seeking a dynamic and strategic leader to oversee our...
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Call Centre Operator
1 day ago
Muscat, Muscat, Oman beBee Careers Full timeKey QualificationsBachelor's degree; medical background preferred.Minimum 2+ years' experience in a call centre or customer service environment, with exposure to TPA, hospitals, or medical centers a plus.Ability to legally work in the country of operations.Proficiency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation skills.
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Incoming Call Center Specialist
1 week ago
Muscat, Muscat, Oman beBee Careers Full timeJob Overview:The Client Support Agent role is a fantastic opportunity for someone looking to start their career in customer service. As a key member of our team, you will be responsible for providing exceptional support to our customers and clients.You will be the first point of contact for many of our customers, so it's essential that you have excellent...
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Call Center Executive
1 week ago
Muscat, Muscat, Oman Infoempregos Full timeJob Description:Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues and provide solutions.We are looking for a young talent to join our team in a position with no previous experience. If you are proactive and want to learn, contact usRequirements:Willingness to learn and adapt to new...
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Call Centre Agent Professional
2 weeks ago
Muscat, Muscat, Oman beBee Careers Full timeKey ResponsibilitiesThis role involves interacting with customers via phone, responding to their inquiries and resolving their issues. The ideal candidate should possess excellent communication skills, both verbal and written, and be able to work effectively in a team environment.Main Accountabilities:To answer incoming calls from customers, respond to their...
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Contact Center Operations Manager
1 day ago
Muscat, Muscat, Oman beBee Careers Full timeContact Center Team Leader Job Description:As a Contact Center Team Leader, you will play a critical role in driving revenue growth and ensuring exceptional customer service. Your primary responsibility will be to lead and guide the team in implementing revenue upsell and cross-sell strategies during calls.You will work closely with the WFM team and other...
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Contact Center Team Leader
1 day ago
Muscat, Muscat, Oman Tawteen Full timeSupports the analysis and management of the entire account contract performance, highlighting and reporting on any deviations in performance.Assists in conducting regular needs assessments to understand evolving client requirements and expectations, aligning services accordingly.Leads and guides the team in implementing revenue upsell and cross-sell...
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Medical Officer
2 weeks ago
Muscat, Muscat, Oman Sultan Qaboos Comprehensive Cancer Center Full timeMedical Officer at Sultan Qaboos Comprehensive Cancer CenterLocation: Muscat, Sultanate of OmanThe Sultan Qaboos Comprehensive Cancer Care & Research Center (SQCCCRC) in Muscat, Oman, is a Quaternary care level center specializing in adult solid malignancies (excluding hematological malignancies).We are seeking a highly motivated Medical Officer to develop...