Call Center Representative

4 days ago

Muscat, Muscat, Oman beBee Careers Full time
Job Overview

This role is responsible for providing exceptional customer support, resolving issues efficiently, and maintaining accurate records in our CRM system.

Key Responsibilities
  1. Customer Support: Manage incoming calls, address customer inquiries, and provide accurate information regarding products and services.
  2. Issue Resolution: Identify and resolve customer complaints effectively while maintaining a positive customer experience.
  3. Data Entry: Record and document interactions accurately for follow-up and quality assurance purposes.
  4. Product Knowledge: Maintain up-to-date knowledge of product offerings, policies, and procedures to provide accurate support.
  5. Collaboration: Work with team members and other departments to ensure seamless service delivery and escalate issues as needed.
  6. Performance Metrics: Meet or exceed daily, weekly, and monthly performance goals related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
  • A high school diploma or equivalent is required; a degree in a related field is preferred.
  • Prior experience in customer service or a call center role is beneficial.
  • Strong communication skills, both verbal and written.
  • Ability to handle stressful situations and manage customer expectations effectively.
  • Proficiency in using computer systems and CRM software.
  • Fluency in Arabic is an advantage; knowledge of English is preferred.
Additional Details
  • The seniority level for this role is entry-level.
  • This is a full-time position within the Information Technology sector.
  • The industry focus is on IT Services and IT Consulting.

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