
Customer Service
1 week ago
Customer Service Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Manage call Center
- Resolve product or service problems by clarifying the customer's complaint, identifying the cause, and determining the best solution.
- Guide customers through the BNPL platform features, onboarding process, and payment schedules.
- Escalate complex or sensitive issues to relevant departments when needed and follow up to ensure resolution.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with cross-functional teams (Product, Risk, Collections) to improve customer experience.
- Contribute to the development of support resources such as FAQs, help articles, and automated replies.
- Assist in identifying trends in customer feedback to inform product improvements and process changes.
- Maintain a high level of empathy, patience, and professionalism at all times, especially when handling disputes or complaints.
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Customer Service Ambassador
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Customer Service Representative
7 days ago
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Customer Service Representative
1 week ago
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Technical Customer Service
2 weeks ago
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Customer Service Supervisor
3 weeks ago
Muscat, Muscat, Oman Youbabystudio Full time2 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.You+Baby Studio is expanding We're looking for a Customer Service Supervisor to ensure every client enjoys a smooth and memorable experience—from their first booking to their final photos. If you're organized, people-focused, and passionate about...
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Muscat, Muscat, Oman beBeeCustomerService Full timeJob Title:Customer Service Waitress (Arabic Speaker) About the Job:This is a full-time, on-site role for a customer service waitress located in Muscat. The waitress will be responsible for providing excellent customer service to guests, taking food and beverage orders, serving food and beverages, ensuring guests have a pleasant dining experience, and...
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Customer Support Specialist
1 week ago
Muscat, Muscat, Oman تطبيق مسرّة | Massarah App Full timeCompany DescriptionMassarah App is the top-rated platform for booking leisure spots in Oman, offering a wide range of properties for an enjoyable time with family and friends. With more than 4000 properties across various provinces, Massarah App provides easy search options for farmhouses, resorts, camps, apartments, and more. The app features secure online...
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Customer Experience Lead
3 weeks ago
Muscat, Muscat, Oman Thawani Pay Full time1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Department: Products & Customer ExperienceReports to: Head of Products & OperationsSupervises: Customer Care Team (Call Center & Merchant Care)Division: Customer ExperienceUnit: Products & CXXOverviewThawani is seeking a dynamic and experienced Customer...
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Customer Experience Specialist
2 weeks ago
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Customer Relationship Manager
2 weeks ago
Muscat, Muscat, Oman beBee Careers Full timeCustomer Relationship ManagerWe are seeking a Customer Relationship Manager to join our team. As a key member of our customer-facing staff, you will be responsible for building and maintaining strong relationships with clients through regular communication and tailored support.This is a call center role where you will:Conduct welcome calls to introduce...