Customer Support Specialist

1 day ago

Muscat, Muscat, Oman beBeeResponsibilities Full time 1,200 - 1,500
Job Overview

As a key member of our team, the Care Centre Agent plays a crucial role in providing exceptional customer service and support. The main duty of this position is to respond to telephone inquiries about our products or services by following standard scripts and procedures.

Key Responsibilities
  • Provide quality actions and resolutions to customer concerns and queries.
  • Follow communication/update expectations with clients in accordance with our policies and schemes.
  • Answer inbound calls and assist customers with specific inquiries.
  • Promote our services and products to customers.
  • Update our database with changes and the status of each customer/member.
  • Document details of telephone conversations and actions taken.
  • Maintain open channels of communication with our Care Centre Supervisor and Manager.
  • Perform records management and clerical duties such as faxing, paperwork, credit checks, and liaising with other departments.
Behavioral Requirements
  • Strong negotiation, communication, attention to detail, and time management skills.
  • Knowledge of telephone etiquette.
  • Ability to work independently and under pressure.
  • Meet tight deadlines.
  • Work well in a team, exhibit objectivity, and be open-minded.
  • Interpret customer information and uphold organizational values.
  • Diligently follow instructions.
  • Manage difficult customer situations promptly.
  • Adapt to change and meet changing demands.
  • Treat people with respect and instill trust.
  • Dependability and responsibility.
  • Flexibility to accommodate changes and additional duties.
  • Proven time management skills.
  • Excellent customer service skills.
  • Flexible to work shifts.
Customer Excellence
  • Strive for excellence at every customer touchpoint.
  • Maintain technical and operational knowledge, and strive for simplification.
Leadership & Teamwork
  • Empower the team and provide purpose and direction.
  • Develop people and promote employee wellbeing.
  • Share best practices.
Entrepreneurship & Trust
  • Act on opportunities, anticipate trends, and promote a culture of innovation and responsible risk-taking.
  • Take ownership and responsibility.
Requirements
  • Bachelor's Degree; Medical background preferred.
  • At least 2 years experience in a Call Centre/Customer Service, TPA, hospital, or medical center exposure is a plus.
  • Legally permitted to work in the country.
  • Proficiency in MS Office and internet research skills.

We are committed to diversity and inclusion. We welcome applications regardless of ethnicity, age, gender, nationality, religion, disability, or sexual orientation.

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