Automotive Customer Service Expert

24 hours ago

Muscat, Muscat, Oman beBeeService Full time 800 - 1,200

We are seeking a professional and customer-focused Automotive Service Advisor to fill a key role in our service team. The successful candidate will serve as the bridge between our technical lead and customers, ensuring a smooth, transparent, and efficient service process from vehicle drop-off to delivery.

Key Responsibilities:
  • Greet customers and assess their service needs through detailed discussions.
  • Generate accurate job cards and service estimates for mechanical, electrical, and bodywork jobs.
  • Coordinate with workshop technicians, parts department, and body shop teams to ensure timely job progress.
  • Keep customers updated throughout the repair process with clear explanations on work status, costs, and timelines.
  • Perform quality checks upon job completion and ensure customer satisfaction during handover.
  • Actively follow up on pending jobs, approvals, and customer callbacks.
  • Maintain detailed records of service history, estimates, invoices, and warranty claims.
  • Handle insurance-related jobs in coordination with the body shop team.
  • Ensure service processes and customer handling standards are followed.
Requirements:

We are looking for a highly skilled and experienced Automotive Service Advisor with a strong understanding of European vehicles, performance cars, and body repair processes. The ideal candidate will possess excellent communication and interpersonal skills, good organizational and multitasking abilities, and familiarity with job card systems and workshop management software.

About the Role:

This is a challenging and rewarding role that requires a high level of professionalism, patience, and customer service orientation. The successful candidate will have the opportunity to work with a variety of customers and vehicles, and will play a critical role in ensuring the smooth operation of our service team.

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