F&B Service Leader

4 weeks ago

Muscat, Muscat, Oman Shangri-La Group Full time
Shangri-La Barr Al Jissah Muscat , Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

The Food & Beverage Service Leader is responsible for assisting the Supervisor in managing day-to-day operations of the dining outlet. This role focuses on delivering excellent guest service, supporting the service team, maintaining hygiene standards, and ensuring smooth service flow. As a hands-on leader, the Service Leader also serves as a role model in guest engagement and teamwork.

Key Responsibilities
  • Lead by example on the floor by providing attentive, courteous, and professional service to all guests.
  • Support the Supervisor in coordinating service operations and staff allocation.
  • Ensure food and beverage items are served accurately and efficiently in line with service standards.
  • Guide and assist junior team members during service to ensure consistency and speed.
  • Monitor cleanliness and organization in the dining area at all times.
  • Communicate effectively with the kitchen and bar to ensure timely and correct order delivery.
  • Respond promptly and professionally to guest inquiries or complaints, escalating when necessary.
  • Support in training new staff members on service standards and outlet procedures.
  • Help manage daily inventory of service equipment, menus, and station setup.
  • Promote menu items and specials to guests to enhance their dining experience.
  • Follow hygiene, grooming, and safety protocols in accordance with hotel policies.
  • Maintain a strong floor presence and ensure guests' needs are proactively met.

Qualifications
  • Previous experience in a restaurant or hotel F&B outlet, leadership experience is an advantage.
  • Excellent interpersonal and communication skills in English (additional languages are a plus).
  • Strong guest service mindset with attention to detail.
  • Ability to remain calm and professional under pressure.
  • Flexible to work rotating shifts, including weekends and holidays.
  • Knowledge of food safety, hygiene, and basic service protocols.
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