Credit Manager

3 weeks ago

Muscat, Muscat, Oman IHG Hotels & Resorts Full time

We are seeking a detail-oriented and experienced Credit Manager to oversee the credit and collections functions. The Credit Manager is responsible for managing guest and company credit accounts, evaluating credit applications, minimizing financial risk, and ensuring timely collection of outstanding receivables. This role is critical to maintaining the hotel's cash flow, enforcing credit policies, and supporting sound financial operations.

YOUR DAY-TO-DAY:

  • Review and approve credit applications for individuals, groups, and corporate clients in accordance with hotel credit policies.
  • Monitor and manage all accounts receivable and billing processes to ensure accurate and timely invoicing.
  • Follow up on outstanding accounts, perform collection calls/emails, and resolve billing disputes professionally and promptly.
  • Maintain proper documentation of credit approvals, payment agreements, and correspondence.
  • Collaborate with Sales, Events, and Front Office teams to ensure accurate billing and proper handling of credit accounts.
  • Analyze credit data and financial statements to determine creditworthiness and credit limits.
  • Prepare weekly and monthly aging reports and collection status summaries for management review.
  • Monitor compliance with internal credit control policies and recommend improvements as needed.
  • Support month-end closing activities and assist with audit preparations related to accounts receivable and credit functions.
  • Escalate high-risk accounts and potential bad debts to the Director of Finance with appropriate recommendations.

WHAT WE NEED FROM YOU:
  • Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
  • 3–5 years of experience in credit management, accounts receivable, or finance, preferably within the hospitality industry.
  • Strong understanding of credit analysis, collections, and hospitality billing procedures.
  • Proficiency in hotel property management systems (e.g., Opera, OnQ) and financial software.
  • Excellent organizational, negotiation, and communication skills.
  • High attention to detail, analytical thinking, and ability to manage sensitive financial data confidentially.
  • Proficient in Microsoft Excel and accounting/reporting tools.
  • Ability to work independently and handle multiple priorities in a fast-paced environment.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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