Housekeeping Supervisor

3 weeks ago

Muscat, Muscat, Oman Mandarin Oriental Full time

Mandarin Oriental Muscat is looking for a Housekeeping Supervisor to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom with spectacular views of the Arabian Sea as well as various banquet and meeting spaces for social and business events.

For those seeking a luxury living experience, an exclusive collection of 155 Residences at Mandarin Oriental combine legendary service, world-class amenities, and sweeping sea or mountain views.

About The Job

The Housekeeping Supervisor is responsible for maintaining cleanliness and stock levels in their assigned section, guest rooms, floors, and hallways, ensuring standards are met consistently according to Mandarin Oriental policies and procedures. They also resolve colleague needs, foster mutual respect, and create a positive work environment.

Key Responsibilities

  • Drive Quality Assurance towards MOHG standards.
  • Coordinate and allocate team shifts.
  • Ensure smooth operations on floors and impeccable guest rooms with attention to detail.
  • Inspect guest rooms and suites.
  • Provide regular training for team members.
  • Manage cleanliness of storage areas.
  • Handle guest requests and complaints to ensure satisfaction.
  • Communicate effectively with colleagues and other departments.
  • Review processes and suggest improvements.
  • Supervise laundry and pressing services.
  • Complete relevant administrative tasks.
  • Participate in projects and special assignments.
  • Conduct team briefings and meetings.
  • Manage flower orders and purchasing requests.
  • Delight guests and colleagues.
  • Manage lost & found items.
  • Perform other tasks as assigned by management.

Our commitment to you

  • Learning & Development: We offer tailored programs to support your career growth.
  • MOstay: Enjoy complimentary nights and attractive room rates worldwide as part of our #MOfamily.
  • Health & Colleague Wellness: We provide health benefits and wellness programs to support your wellbeing.
  • Retirement Plans: We offer various retirement plans based on your role and service length.
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