
Housekeeping Supervisor
3 weeks ago
Join to apply for the Housekeeping Supervisor role at Mandarin Oriental
Join to apply for the Housekeeping Supervisor role at Mandarin Oriental
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Mandarin Oriental Muscat is looking for a Housekeeping Supervisor to join our Housekeeping team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat's most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group's legendary service, world-class amenities and sweeping sea or mountain views.
About The Job
The Housekeeping Supervisor is responsible for maintaining a clean, well-stocked section assigned. He/she is responsible for maintaining cleanliness on guest rooms, guest floors and hallways assigned.
He/she ensures that all guestroom standards with regards to set up and cleanliness are consistently maintained at a very high level in accordance with all Mandarin Oriental Hotel Group Policies and Procedures.
He/she is responsible for resolving colleague's needs and creating a climate of mutual respect and enthusiasm.
Key Responsibilities
- Drives Quality Assurance towards MOHG standards.
- Allocates and coordinates the teams in early and late shifts.
- Ensures smoothly run floors and impeccable guest rooms with attention to details.
- Inspects guest rooms and suites.
- Provides regular training for the team.
- Manages the cleanliness of storage areas.
- Handles all guest requests and guest complaints to ensure satisfaction.
- Manages communication with colleagues and other departments.
- Actively reviews processes and voices ideas and suggestions.
- Supervises and provides laundry & pressing services.
- Completes department relevant administrative tasks.
- Works on projects and special assignments.
- Conducts team briefings and meetings.
- Manages and coordinates flower orderings and purchasing requests.
- Delights guests and colleagues
- Manages lost & found.
- Other reasonable tasks may be assigned by the direct manager or a senior manager on duty.
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionManagement and Manufacturing
- IndustriesHospitality
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