Housekeeping Team Lead

2 days ago

Muscat, Muscat, Oman beBeeCoordination Full time 1,500 - 1,700

Located in the stunning Shangri-La's Barr Al Jissah Resort and Spa, set on 124 acres of scenic landscape in Muscat, Oman.

About the Role

The Housekeeping Coordinator plays a crucial role as the communication hub of the Housekeeping Department. This position ensures seamless coordination between departments, manages daily administrative tasks, tracks room statuses, and supports the overall efficiency and organization of housekeeping operations.

Key Responsibilities
  • Coordinate real-time updates with Front Office and Housekeeping teams regarding room status.
  • Monitor and update Property Management System (PMS) for room cleaning status.
  • Dispatch tasks to Room Attendants and Service Leaders via phone, radio, or digital systems.
  • Distribute daily assignment sheets and floor allocations for Room Attendants and Supervisors.
  • Handle guest requests, lost and found items, and special amenities coordination.
  • Maintain records of daily activities, inspection results, and staff attendance.
  • Log and follow up on maintenance work orders with Engineering.
  • Support inventory tracking of linens, amenities, and cleaning supplies.
  • Prepare reports such as room discrepancy logs, daily productivity sheets, and deep cleaning schedules.
  • Assist in coordinating staff briefings, training sessions, and shift rosters.
Qualifications and Skills
  • Previous experience in Housekeeping or hotel operations preferred.
  • Proficiency in using Property Management Systems (e.g., Opera, OnQ) and Microsoft Office tools.
  • Strong organizational and multitasking skills.
  • Excellent communication in English.
  • Calm and professional under pressure, quick decision-making ability.
  • Strong attention to detail and follow-through.
  • Flexible with working hours, including weekends and holidays.

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