Housekeeping - Coordinator

3 days ago

Muscat, Muscat, Oman Shangri-La Group Full time
Shangri-La Barr Al Jissah Muscat , Sultanate of Oman

Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La's Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.

The Housekeeping Coordinator serves as the communication hub of the Housekeeping Department, ensuring smooth coordination between other departments. This role is essential for managing daily administrative tasks, tracking room statuses, and supporting the overall efficiency and organization of housekeeping operations.

Key Responsibilities
  • Coordinate room status updates with the Front Office and Housekeeping teams in real time.
  • Monitor the Property Management System (PMS) and update room cleaning status (Vacant, Occupied, DND, Out of Order, etc.).
  • Dispatch tasks to Room Attendants and Service Leaders via phone, radio, or digital systems.
  • Prepare and distribute daily assignment sheets and floor allocations for Room Attendants and Supervisors.
  • Handle guest requests, lost and found items, and special amenities coordination.
  • Maintain records of daily activities, inspection results, and staff attendance.
  • Log and follow up on maintenance work orders with Engineering.
  • Support inventory tracking of linens, amenities, and cleaning supplies.
  • Prepare reports such as room discrepancy logs, daily productivity sheets, and deep cleaning schedules.
  • Assist in coordinating staff briefings, training sessions, and shift rosters.
  • Ensure smooth communication across departments and uphold brand standards for responsiveness.

Qualifications And Skills
  • Previous experience in Housekeeping or hotel operations preferred.
  • Proficiency in using Property Management Systems (e.g., Opera, OnQ) and Microsoft Office tools.
  • Strong organizational and multitasking skills.
  • Excellent communication in English.
  • Calm and professional under pressure, quick decision-making ability.
  • Strong attention to detail and follow-through.
  • Flexible with working hours, including weekends and holidays.
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