Call Center Supervisor

3 days ago


Muscat, Muscat, Oman لبّيك لخدمات الاتصالاتLABBIK Telecom Services Full time

Company Description

LABBIK Telecom Services is dedicated to promoting the culture of call centers and customer service across various sectors. They prioritize organizing work and opening direct communication channels with customers to assist and serve them optimally.

Role Description

This is a full-time on-site role for a Call Center Supervisor located in Muscat. The Call Center Supervisor will be responsible for overseeing day-to-day operations, ensuring customer satisfaction, utilizing analytical skills for performance evaluation, managing teams effectively, and maintaining open communication.

Qualifications

  • Supervisory Skills and Team Management
  • Customer Satisfaction and Communication Skills
  • Analytical Skills
  • Experience in call center operations
  • Excellent problem-solving abilities
  • Strong leadership qualities
  • Proficiency in relevant software and tools
  • Bachelor's degree in a related field
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
  • IndustriesTelecommunications
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