Customer Support Officer

2 weeks ago

Sohar, Al Batinah North, Oman Prysmian Group Full time

Key Deliverables :

  • Ensure timely receipt of sales plan from the S&M team and cross-check with orders already received.
  • Responsible for providing customer services support after confirming the order from the marketing staff.
  • Responsible for timely and correct processing of sales invoicing/order.
  • Coordinate with the stores for enquiry, location and update of finished goods inventory for processing sales orders.
  • Responsible to coordinate with the logistics/stores for generating proper logistics/shipment documentation.
  • Ensure timely follow-up with the clients for payments and update the same on a regular basis.
  • Coordinating with the production staff on forecasting of potential orders.
  • Log and follow up on customer contracts, agreements and orders.
  • Responsible to create and forward the planning sheet to the Head -Commercial.
  • Coordinating with sales staff/Internal departments and customers on manufacturing progress, delivery schedules, payment status and dispatch clearances.
  • Responsible to create and update the Contract Review Forms and send to the top management at OAPIL.
  • Responsible for handling/maintaining the proper documentation as per ISO requirements.

Relationships (Internal) :

  • All marketing staff, Finance, Logistics

Relationships (External) :

Clients, Government agencies (as applicable).

Qualification:

  • Degree/Diploma preferably in Business Administration.

Skills/Knowledge :

  • Able to multitask multiple projects.
  • Good PC operating skills and simple mathematical calculations.
  • Excellent written and verbal communication in Arabic & English.
  • Good organization skills.
  • Good in dealing with multiple nationalities.
  • Excellent knowledge of MS-Office.
  • Good analytical skills.
  • Good interpersonal skills.
  • Ability to manage people.

Experience :

  • 3+ years of experience in a similar field.

Business Understanding :

Good understanding of the customer services support activities.

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