Concierge - Omani National

4 weeks ago

Muscat, Muscat, Oman Mandarin Oriental Full time
Concierge

Mandarin Oriental Muscat is looking for a Concierge to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat's most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group's legendary service, world-class amenities and sweeping sea or mountain views.

About The Job
  • Creates memorable moments that surprise and inspire our guests.
  • Liaises with external partners to create unique experiences for our guests.
  • Knows about all cultural, sports, and other activities in Muscat and surroundings.
  • Performs duties of all functions within the Concierge Desk such as check-in, check-out, credit card handling, complaint handling, guest relation tasks.
    • Acts as the first point of contact for guest relations and services.
    • Assists in billing and invoice preparation.
    • Prepares reports according to MOHG standards.
    • Upholds all applicable standards such as LQE, CQE, and Forbes 5-star, always driving service excellence.
      • Supports operational presence at the Concierge Desk during designated shifts.
        • Acts as an ambassador of the hotel, engaging actively with guests and colleagues.
          • Follows all standards, policies, and rules related to quality, sustainability, and FLHSS of the Rooms Division.
            • Develops and supports Trainees, Interns, and the Bell team members.
            • Handles and updates Guest360 and Fans of MO profile data.
            • Promotes the Fans of MO guest recognition program to guests.
            • Maintains high standards of personal hygiene, behavior, and grooming.
              • Handles guest complaints tactfully and escalates appropriately.
                • Coordinates with other departments for teamwork.
                  • Revisits latest regional activities and memorizes key points.
                    • Researches new restaurants for guest recommendations.
                    Our commitment to you
                    • Learning & Development: We craft programs to support your growth at every career stage.
                    • MOstay: Enjoy complimentary nights and attractive rates worldwide for you and loved ones.
                    • Health & Colleague Wellness: We offer health benefits and wellness programs globally.
                    • Retirement Plans: We provide various retirement plans based on service length and role.
                    We're Fans. Are you?
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