Manager - Spa - Muscat Bay

4 days ago

Muscat, Muscat, Oman Jumeirah Full time
About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat's breathtaking nature, with mountains meeting the sea at the resort's doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.

Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge

About The Job

An opportunity has arisen for a Manager - Spa to join our Team in Jumeirah Muscat Bay. The main duties and responsibilities of this role:
  • Manage day to day operations for the Spa. Maintain and motivate the entire spa team and enforce a culture of care and service excellence among Colleagues. Assist the Director of Spa in the day-to-day operations of the Spa Department. Effectively interact and handle hotel guests and spa members to ensure exemplary spa experience is achieved.
  • Manage daily spa operations, ensure facilities operate according to standards, shifts are arranged efficiently, and guest administration is accurate.
  • Ensure the guest experience aligns with Jumeirah's luxury standards, overseeing safety measures, and maintaining guest confidentiality.
  • Act as the primary contact for Dignitaries, VIP, and VVIP guests, coordinating their spa experience and ensuring exceptional hospitality.
  • Handle guest interactions with professionalism, accommodating special requests, addressing concerns promptly, and ensuring guest satisfaction.
  • Contribute strategies for enhancing spa, fitness, and membership offerings, develop professional and retail product programs, and actively promote membership sales.
  • Implement and monitor up-selling strategies to maximize operational revenue from spa and wellness programs.
  • Ensure compliance with legislation governing spa operations, maintaining high standards of service while adhering to regulations.
  • Manage spa staff schedules, complete payroll records, conduct training, coaching, and mentoring sessions, and ensure colleague files are updated.
  • Control inventory, storage, and departmental assets, conduct inventories, and ensure proper management of operational costs.Hold regular departmental meetings, keep all information materials and training materials up to date, liaise with maintenance for facility issues, and manage spa-related purchase orders and expenses.

About You
  • Minimum of 5 years of experience within the international luxury hospitality industry, with a solid background in spa and wellness operations.
  • Proven track record of managing a top-tier spa or wellness resort for at least 3 years, demonstrating commercial focus and consistent delivery of operational targets.
  • Strong leadership and people management capabilities, with the ability to influence, communicate effectively, and drive team performance.
  • In-depth understanding of integrated wellness models and a demonstrated ability to innovate and align wellness offerings with guest expectations.
  • Excellent organisational and time management skills, with strong financial acumen and a customer-oriented approach to delivering exceptional service standards.

About The Benefits

We offer an attractive tax-free salary, paid in Omani Rials (OMR), the local currency of Oman. In addition, we provide generous Food & Beverage discounts, reduced hotel rates across our global properties, an excellent leave and healthcare package, life insurance, performance-based incentives, and a range of other employee benefits. This makes the role highly appealing to top performers and to anyone seeking a rewarding career with one of the most luxurious brands in the hospitality industry.

Primary Location

Oman-Muscat

Job

Jumeirah Job Group

Organization

Jumeirah Muscat Bay [JMBH]

Job Posting

Jun 7, 2025, 6:55:20 PM
#J-18808-Ljbffr

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