Help Desk Officer

2 days ago


Muscat, Muscat, Oman beBee Careers Full time
Job Title: Help Desk Professional

Are you a problem-solver with excellent communication skills? Do you have experience in user support and helpdesk?

We are seeking a skilled Help Desk Officer to join our team. As a Help Desk Officer, you will be responsible for providing first-line support to staff, faculties, and students. You will work proactively to monitor user satisfaction and anticipate new requirements based on changing business needs and trends in technology.

Your key duties and responsibilities will include serving as the first point of contact for customers seeking technical assistance, implementing and managing IT service management, and managing Muscat University ICT assets. You will also be required to thoroughly understand Microsoft Office 365, Windows 10/11, and Windows OS, and assist in evaluating new technologies for the university.

We offer a dynamic work environment with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

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