Call Center Agent

4 days ago

Muscat, Muscat, Oman Oman Housing Bank | بنك الإسكان العُماني Full time

Job Purpose:

The Call Center Agent provides exceptional customer service by handling inbound and outbound calls. He/ She serves as the first point of contact for valued clients, assisting with a wide range of banking inquiries and transactions, and contributes to the Bank's reputation and overall client satisfaction.

Key Accountabilities:

  • Handles incoming calls from clients professionally and efficiently, addresses banking-related queries, concerns, and requests.
  • Initiates outbound calls to clients as required, including follow-ups, survey responses, and provides information on our banking products and services.
  • Accurately documents client interactions, ensures that all information is recorded and maintained in our customer database system.
  • Promotes and cross-sells our bank's products and services to meet individual and team targets.
  • Assists clients with account inquiries, Loan, and transactions financial inquiries.
  • Provides comprehensive information about banking policies, procedures, and regulatory requirements.
  • Resolves client issues and complaints in a timely and satisfactory manner, escalates when necessary to the appropriate department.
  • Stays up to date on industry trends and changes in banking regulations to provide clients with accurate information.
  • Maintains a high level of professionalism, courtesy, and empathy in all client interactions.
  • Collaborates with team members to ensure the smooth operation of the call center and achieve team goals.

Qualifications and Experience:

  • University/College Diploma in Business Management or Business Administration (Marketing or Management Minor)
  • Fresh graduate with 0 years of registered work experience.
  • Awareness of banking products, services, and procedures.
  • Familiarity with Customer Relationship Management (CRM) software is an advantage.
  • Proficient verbal and written communication skills in English and Arabic.
  • Ability to adapt to a fast-paced, dynamic work environment.
  • Strong problem-solving skill.
  • High attention to detail and accuracy in data entry.
  • Customer-centric mindset with a strong focus on client satisfaction.
  • Willingness to work on flexible hours, including evenings, night shifts, and weekends.

Note:

This role is based in Muscat; therefore, priority will be given to candidates who reside in Muscat. Applicants from other regions will be considered only if a sufficient number of qualified candidates from Muscat are not available.

** Applications will be accepted until 17-Jul-2025 at 2:00 PM. Submissions received after this date and time will not be considered **

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