Housekeeping Manager

3 weeks ago

Muscat, Muscat, Oman IHG Hotels & Resorts Full time

We are thrilled to announce the upcoming opening of voco Muscat Al Mouj, a stylish and contemporary hotel set to bring a fresh energy to one of Muscat's most dynamic waterfront destinations. As part of the global IHG Hotels & Resorts family, voco is known for its unique blend of reliable comforts, thoughtful touches, and a warm, welcoming atmosphere. At voco Muscat Al Mouj, we're preparing to open our doors soon — and we're looking for passionate, talented individuals to help us bring this exciting new property to life. This is a unique opportunity to be part of a pre-opening team where your ideas, energy, and commitment will help shape the hotel's culture and guest experience from day one. Whether you're looking to grow your career or take on a new challenge, voco Muscat Al Mouj offers a collaborative environment, strong development opportunities, and the chance to be part of a bold, modern brand that celebrates individuality.

The Housekeeping Manager is responsible for overseeing all aspects of the housekeeping department to ensure cleanliness, order, and comfort in guest rooms, public areas, and back-of-house spaces. This role involves managing a team of room attendants, public area attendants, and supervisors to maintain the highest standards of hygiene and presentation. The ideal candidate is detail-oriented, a strong leader, and passionate about delivering an exceptional guest experience.

YOUR DAY-TO-DAY:

  • Supervise and coordinate daily housekeeping operations, including room cleaning, laundry services, and public area maintenance.
  • Lead and manage the housekeeping team, including hiring, training, scheduling, and performance evaluations.
  • Inspect guest rooms, public areas, and staff areas to ensure cleanliness, maintenance, and brand standards are consistently met.
  • Maintain appropriate inventory of cleaning supplies, linen, and equipment, and manage departmental budgets and cost control.
  • Handle guest requests and complaints related to housekeeping in a timely and professional manner.
  • Ensure compliance with health and safety regulations, sanitation standards, and hotel policies.
  • Work closely with Front Office and Maintenance departments to coordinate room readiness and resolve issues efficiently.
  • Implement and monitor quality control procedures and cleanliness checklists.
  • Support sustainability initiatives and waste management practices within the department.
  • Maintain accurate records related to staff schedules, inspections, and maintenance needs.

WHAT WE NEED FROM YOU:
  • Minimum 3 years of housekeeping experience in a hotel or hospitality environment, with at least 1–2 years in a supervisory or management role.
  • Strong leadership and team management skills.
  • Excellent attention to detail and organizational abilities.
  • Working knowledge of housekeeping equipment, chemicals, and procedures.
  • Proficiency in Property Management Systems (e.g., Opera, Maestro) and Microsoft Office.
  • Effective communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.

WHAT YOU CAN EXPECT FROM US:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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