Bartender

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our bar concepts to life by using your personal flair and style when interacting with our guests.

Main Duties And Responsibilities

• To ensure the delivery of brand promise and provide exceptional guest service at all times, reinforcing Hyatt's Values and culture characteristics.
• To follow all skills trained in the departmental core Training.
• Take care of the equipment as if it were your own.
• Know the daily targets and projections.
• Attend lunch and dinner brief with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
• To be fully conversant with all services, offers, promotions and facilities offered by the hotel.
• Communicate effectively between all internal workplace restaurant departments i.e. managers, kitchen staff, bar tenders.
• Check dishes and kitchenware for cleanliness and presentation and report any problems, to include par levels as set by the management.
• Adhere to the correct restaurant pathways.
• To alert any potential problems to your direct supervision, where possible before they arise.
• Attend all training where required, having an avid interest in learning and education surrounding their venue and products.
• To understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.
• To carry out any other reasonable duties and responsibilities as assigned.
• Update guest notes 100% i.e. make detailed guest notes after service on each of your own tables.
• To be charismatic and make conversation easily and with an array of people.
• To be driven by achieving a rounded sales experience, using selling skills as trained.
• Able to effectively manage their dedicated working areas and delegate where appropriate.
• Meets sales mix expectations.
• Meets sales and spend forecasts.
• Have a thorough understanding of the local industry.
• Following international and local Bar and Drink trends.
• Closely follow and complete opening and closing procedures and check lists for the bar and obtain a manager signature.
• Serve alcohol responsibly and report any concerns to duty manager immediately.

General Responsibility

• Communicate in a friendly, tactful and professional manner with guests, suppliers as well as colleagues.
• Provide information regarding the hotel's facilities & services.
• Be informed and keep your supervisor informed of all matters that may affect your work, the hotel's service or reputation.
• Always present a clean and tidy appearance in accordance with the hotel's grooming standards.
• Be flexible and open to change in your job responsibilities, work area and /or roster to meet business needs.
• Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues.
• Care about your environment and make sure it is tidy and well maintained.
• Be reliable and ensure you are at work on time.
• Know your role in case of emergency such as bomb threat, flood, fire etc.
• Understand the Employee Handbook and comply with the standards it outlines.
• Carry out all professionally reasonable instruction given by your supervisor.
• Report all incidents, accidents and guest complaints in briefings.

Technical Expertise

• Handle cashiering duties in accordance with policies & procedures.
• Providing service to guests in accordance with service standards.
• Prepare the bar for service.
• Check bar stock and prepare orders for replenishing of supplies.
• Know the menu/special promotions and assist guests with recommendations.
• Know all beverage recipes and prepare all drink orders accordingly.
• Control cost by adhering to quantities specified in all beverage recipes.
• Ensure all opening and closing duties are implemented accordance with established standards.
• Assist in service in the other FB outlet when required.
• Ensure the bar areas is maintained clean and tidy.
• Minimum 2-5 years of experience as a bartender.
• Good knowledge of classic and modern cocktails, mocktails, and beverages.
• Positive attitude, good communication, and team player.
• Must be presentable and professional under pressure.
• Ability to work in a fast-paced hospitality environment.