Hotel Ambassador Expert
1 day ago
About Us:
Crowne Plaza Hotels & Resorts is a global leader in the hospitality industry, renowned for its high-quality service and exceptional guest experiences. As a Guest Relations Executive, you will play a vital role in ensuring our guests feel welcome and well taken care of during their stay.
Your Key Responsibilities:
- Welcome Guests: Create a positive first impression by reviewing arrival lists and welcoming our guests warmly.
- Serve as a Primary Point of Contact: Attend to special guests and respond to their inquiries in a prompt and professional manner.
- Prepare Welcome Folders: Assist in preparing welcome folders with essential information, including room service menus and area descriptions.
- Provide Exceptional Service: Offer assistance with various tasks, such as confirming travel arrangements, taking messages, and addressing customer complaints.
- Record Information: Maintain accurate records of guest interactions and feedback in our logbook daily.
- Maintain Quality Standards: Ensure compliance with health and quality standards to guarantee a safe and enjoyable experience for our guests.
About You:
- Experience and Skills: We're looking for someone with proven experience in Guest Relations, strong computer literacy, and excellent communication skills.
- Industry Knowledge: Familiarity with hospitality industry standards is essential for success in this role.
- Languages: Proficiency in English is required; knowledge of additional languages is a plus.
- Attitude and Personality: A customer-oriented and professional attitude, combined with an outgoing personality, is crucial for delivering exceptional service.
- Education: A diploma or BSc/BA in Hospitality Management is preferred but not mandatory.
Benefits and Opportunities:
We offer a competitive salary, a full uniform, impressive room discounts, and some of the best training in the business. Our commitment to diversity, equality, and inclusion ensures that everyone feels valued and empowered to contribute their best. Join us and become part of our dynamic global family.
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