Product Development Specialist

20 hours ago


Muscat, Muscat, Oman Ahli Bank Full time

About the Role

This Product Development Specialist position plays a critical role in creating and maintaining a portfolio of successful banking products that cater to the unique needs of Small to Medium-sized Enterprises (SMEs). The ideal candidate will have a strong background in product development and a passion for innovation.

Key Responsibilities

  • Product Development:
    • Develop and enhance SME banking products to meet customer needs and market trends.
    • Drive customer-led solutions, ensuring a strong value proposition and competitive product offerings.
    • Oversee the product lifecycle, including launching, monitoring, and upgrading products.
  • Sales & Business Growth:
    • Support sales teams in achieving SME banking growth targets through effective product positioning and sales strategies.
    • Ensure strong cross-selling of SME products to existing and potential customers.
    • Maintain effective collaboration with relevant business units to maximize sales opportunities.
  • Market Analysis & Strategy:
    • Analyze SME market trends, competitor offerings, and customer behavior to identify business opportunities.
    • Develop and implement SME segment strategies in alignment with the Retail Banking Strategy.
    • Work with insurance partners and external stakeholders to enhance product value.
  • Training & Support:
    • Conduct training programs for branch staff and sales teams to enhance their SME product knowledge.
    • Ensure continuous product support and sales enablement tools for frontline teams.
  • Customer Experience & Service Excellence:
    • Champion the delivery of seamless and trusted customer service to enhance retention and loyalty.
    • Define and improve SME product features and related processes to optimize customer experience.
    • Monitor marketing performance and suggest strategies for differentiation from competitors.
  • Process Innovation, Automation & Digitalization:
    • Drive continuous process improvement through innovative, automated, and digital solutions as required.
  • Business Control & Governance:
    • Ensure adherence to the bank's policies, regulatory requirements, and industry standards in all operational activities.
  • Self/People Development & Continuous Learning:
    • Continually update oneself through knowledge acquisition, on-the-job training, or project involvement; advocate and support others to do the same.


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