Guest Experience Associate

4 days ago


Salalah, Dhofar, Oman Hyatt Full time
About this Role:
We are looking for a Guest Experience Associate to join our front desk team at Hyatt. In this role, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels welcome and valued.

**Key Responsibilities:**
  • Provide personalized service to guests, responding to their needs and preferences.
  • Manage guest reservations, including checking availability and processing payments.
  • Collaborate with other departments to resolve guest complaints and issues.
  • Maintain accurate records of guest interactions and reservation details.


Requirements:
  • Minimum 3-5 years of hotel experience.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Knowledge of Opera is desirable.
  • Knowledge of Arabic language desired.


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