Customer Experience Specialist

2 days ago


Salalah, Dhofar, Oman Alila Hinu Bay Full time

Key Responsibilities

  1. Communicate effectively with guests, suppliers, and colleagues in a friendly, professional manner.
  2. Provide accurate information about hotel facilities and services.
  3. Maintain a clean and tidy appearance, adhering to the hotel's grooming standards.
  4. Prioritize flexibility and adaptability in response to changing job responsibilities and business needs.
  5. Deliver exceptional customer service, responding to guest queries and concerns with empathy and professionalism.
  6. Ensure the cleanliness and maintenance of public areas, including linens, silverware, and glassware.
  7. Conduct mise-en-place work efficiently, maintaining high standards and regulations.
  8. Manage the service station, controlling inventory, and replenishing supplies as needed.
  9. Report incidents, accidents, and guest complaints promptly and accurately.
  10. Foster strong relationships with colleagues and external partners, promoting a positive and inclusive work environment.
  11. Participate in ongoing training and development programs, enhancing knowledge and skills in Food & Beverage service quality standards and future career growth.


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