Customer Experience Coordinator

2 days ago


Salalah, Dhofar, Oman Hyatt Full time
About the Role

We are looking for a customer-focused and detail-oriented Hostess to join our team at the Hyatt hotel. In this role, you will be responsible for providing exceptional guest experiences, handling front desk operations, and maintaining the overall efficiency of the hotel's lobby area.

Responsibilities
  • Front Desk Management: Manage the day-to-day activities of the front desk, including checking in and checking out guests, handling guest inquiries, and resolving any issues that may arise.
  • Guest Service Delivery: Provide exceptional customer service to our guests, responding promptly to their needs and ensuring their stay is enjoyable and memorable.
  • Lobby Maintenance: Maintain the overall cleanliness and organization of the hotel lobby area, including restocking amenities and supplies as needed.
Qualifications

To succeed in this role, you will need to possess excellent communication and interpersonal skills, with a strong focus on customer satisfaction. A diploma or degree in hospitality or a related field is preferred, along with at least 2-4 years of experience in a similar position.



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