Guest Experience Specialist

2 days ago


Salalah, Dhofar, Oman CP - Salalah (SLLSS) Full time
Hotel Career Opportunities at CP - Salalah (SLLSS)Job Title: Guest Experience Specialist

Crowne Plaza Resort Salalah seeks an experienced Guest Experience Specialist to lead our efforts in delivering exceptional guest experiences.

  • This key role involves overseeing training programs, implementing quality assurance measures, and working closely with department heads to improve the guest experience.
  • The ideal candidate will be responsible for monitoring guest satisfaction, identifying areas for improvement, and developing initiatives to elevate overall satisfaction.
  • We require someone with strong analytical skills and the ability to assess training needs and quality metrics.
About the JobKey Responsibilities:
  1. To oversee the implementation of training programs and ensure they are aligned with hotel standards and guest expectations.
  2. To develop and maintain quality assurance protocols to monitor guest satisfaction, ensuring our services meet and exceed expectations.
  3. To work closely with department heads to identify areas for improvement and develop initiatives to elevate guest satisfaction.
  4. To analyze data related to training and quality, providing recommendations for improvements.
  5. To ensure all training and operational processes are in compliance with health, safety, and legal requirements.
What We Are Looking ForIn This Role You Will:
  • Have proven experience in a similar role, preferably within the hospitality industry.
  • Be knowledgeable about training development, quality management, and performance evaluation.
  • Possess strong analytical skills and the ability to assess training needs and quality metrics.


  • Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

    Are you passionate about delivering exceptional guest experiences?About the JobWe are seeking an experienced Guest Experience Manager to join our team at Hyatt Hotels Corporation.Key Responsibilities:Reservations and Guest Services: Manage guest room reservations, provide information on hotel amenities, and resolve any issues that may arise.Customer...


  • Salalah, Dhofar, Oman Hyatt Full time

    About this Role:We are looking for a Guest Experience Associate to join our front desk team at Hyatt. In this role, you will be responsible for delivering exceptional guest experiences and ensuring that every guest feels welcome and valued.**Key Responsibilities:**Provide personalized service to guests, responding to their needs and preferences.Manage guest...


  • Salalah, Dhofar, Oman Alila Hinu Bay Full time

    Key ResponsibilitiesCommunicate effectively with guests, suppliers, and colleagues in a friendly, professional manner.Provide accurate information about hotel facilities and services.Maintain a clean and tidy appearance, adhering to the hotel's grooming standards.Prioritize flexibility and adaptability in response to changing job responsibilities and...


  • Salalah, Dhofar, Oman Hyatt Full time

    Customer FocusWe strive to provide exceptional customer service to our guests, and we're looking for a team member who shares this commitment. As a Hostess, you will be responsible for ensuring that our guests receive a personalized and memorable experience. Your primary responsibilities will include greeting guests, handling reservations, and addressing any...


  • Salalah, Dhofar, Oman Hyatt Full time

    About the RoleWe are looking for a customer-focused and detail-oriented Hostess to join our team at the Hyatt hotel. In this role, you will be responsible for providing exceptional guest experiences, handling front desk operations, and maintaining the overall efficiency of the hotel's lobby area.ResponsibilitiesFront Desk Management: Manage the day-to-day...


  • Salalah, Dhofar, Oman Hyatt Full time

    Job Summary:We are seeking a skilled Customer Service Specialist to join our team at Hyatt. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our guests.**Key Responsibilities:**Assist guests with making reservations and answering inquiries about hotel services.Provide detailed information about...


  • Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

    Job DescriptionWe're seeking an experienced Waiter/Waitress to join our team at Hyatt Hotels Corporation. As a key member of our restaurant staff, you'll be responsible for providing exceptional dining experiences for our guests, ensuring that every moment with us is unforgettable.About YouTo be successful in this role, you'll need:A minimum of 2 years'...


  • Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

    Company OverviewWelcome to Hyatt Hotels Corporation, a world-renowned hospitality brand that embodies the spirit of warm and genuine service. We're committed to creating memorable experiences for our guests, and we're seeking a talented individual to join our team as a Waiter/Waitress.About the RoleAs a Waiter/Waitress, you'll be responsible for providing...


  • Salalah, Dhofar, Oman Minor International Full time

    Company OverviewAnantara, a luxury hospitality brand, connects guests to genuine places, people and stories through personal experiences. Our mission is to provide heartfelt hospitality in the world's most exciting destinations.Job DescriptionWe are seeking a skilled Executive Culinary Specialist to oversee all culinary dishes prepared in their section. This...


  • Salalah, Dhofar, Oman Alila Hinu Bay Full time

    About This RoleWe are seeking a highly skilled and experienced Bartender to join our team at Alila Hinu Bay. As a Bartender, you will be responsible for creating an exceptional guest experience in our bar, ensuring that every guest feels welcome and valued.ResponsibilitiesTo deliver exceptional guest service and create a welcoming atmosphere in the bar.To...


  • Salalah, Dhofar, Oman Abroad Work Full time

    About Anantara: A luxury hospitality brand name that connects guests to the real areas, individuals, and stories of the world's most exciting locations.Job Summary: The Learning Experience Coordinator is responsible for assisting in recognizing training requirements, coordinating ongoing training, promoting hotel-wide trainings, and supporting departmental...


  • Salalah, Dhofar, Oman Abroad Work Full time

    Company Overview: Anantara is a global luxury hospitality brand that operates in some of the world's most breathtaking destinations. Our hotels and resorts offer unparalleled service and amenities that cater to the needs of discerning travelers.Job Description: As a Training Coordinator, you will be responsible for designing and delivering training programs...


  • Salalah, Dhofar, Oman Hyatt Full time

    About UsAt Hyatt, we are committed to delivering exceptional guest experiences through our passion for hospitality and dedication to excellence.Our VisionWe strive to create memorable moments for our guests, making every stay with us truly special.Job DescriptionThis is an exciting opportunity to join our team as a Spa Therapist and contribute to the...


  • Salalah, Dhofar, Oman Hyatt Hotels Corporation Full time

    At Hyatt Hotels Corporation, we are committed to delivering exceptional guest experiences. Our Reservations Agents play a crucial role in ensuring that our guests have a memorable stay with us.ResponsibilitiesReservation Management: Responsible for managing room reservations, dining bookings, and other hotel services. This includes taking reservations over...


  • Salalah, Dhofar, Oman Hyatt Full time

    Company OverviewThe Hyatt hotel is a world-renowned hospitality leader, dedicated to providing exceptional guest experiences. We are seeking a highly skilled and customer-focused individual to join our team as a Hostess.Job DescriptionWe are looking for a detail-oriented and service-minded Hostess to provide top-notch hospitality services to our guests. As a...

  • HVAC Specialist

    6 days ago


    Salalah, Dhofar, Oman Tulip Inn Majan Full time

    Tulip Inn Majan Hotel - Salalah offers a unique hospitality experience. As a Heating Air Conditioning Technician, you will be part of our team responsible for ensuring the comfort and relaxation of our guests.The role involves troubleshooting, plumbing, preventive maintenance, EPA compliance, and electrical tasks related to HVAC systems.Key qualifications...


  • Salalah, Dhofar, Oman Alila Hinu Bay Full time

    About Alila Hinu BayAt Alila Hinu Bay, we are dedicated to providing exceptional guest experiences. Our team of professionals is committed to delivering outstanding service and creating lasting memories for our guests.Job OverviewThis role is responsible for hosting and serving guests in our bar, ensuring they have an exceptional drinking and dining...


  • Salalah, Dhofar, Oman Port of Salalah Full time

    Job DescriptionThe Port of Salalah is a world-class transshipment hub in the West Central Asia Region, seeking an experienced Electrical Systems Specialist.As an Electrical Systems Specialist at Port of Salalah, you will be responsible for ensuring the smooth operation of our electrical systems. This includes troubleshooting and maintaining AC Inverters from...


  • Salalah, Dhofar, Oman Abroad Work Full time

    Job Title: Woodworking SpecialistAbout Us: Abroad Work is a leading provider of skilled labor services, connecting top talent with clients worldwide.Job Description:We are seeking a highly skilled Female Carpenter to join our team in Salalah, Oman.The ideal candidate will have experience in carpentry and woodworking, with a strong attention to detail and...


  • Salalah, Dhofar, Oman Abroad Work Full time

    About Anantara: As a luxury hospitality brand, Anantara welcomes visitors for trips rich in exploration, from immaculate islands and exotic coastlines to worldwide cities, tranquil deserts, and rich forests.Job Role: The Corporate Education Specialist is responsible for planning and implementing training programs, ensuring all Team Members have the necessary...