Customer Experience Manager

3 days ago


Salalah, Dhofar, Oman Alila Hinu Bay Full time
About This Role

We are seeking a highly skilled and experienced Bartender to join our team at Alila Hinu Bay. As a Bartender, you will be responsible for creating an exceptional guest experience in our bar, ensuring that every guest feels welcome and valued.

Responsibilities
  • To deliver exceptional guest service and create a welcoming atmosphere in the bar.
  • To follow the Cycle of Service and adhere to all skills trained in the departmental core Training.
  • Take care of equipment as if it were your own and know daily targets and projections.
  • Attend lunch and dinner briefs with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations.
  • To be fully conversant with all services, offers, promotions, and facilities offered by the hotel.
  • Communicate effectively between all internal workplace restaurant departments.
  • Check dishes and kitchenware for cleanliness and presentation and report any problems.
  • Adhere to the correct restaurant pathways and alert any potential problems to direct supervision.
  • Attend all training where required and understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel's policy on Fire, Hygiene, Health, and Safety.
Requirements
  • Excellent customer service skills and knowledge of cocktail recipes and drink preparation.
  • Strong communication and interpersonal skills, ability to work in a fast-paced environment, and attention to detail and organization.
  • Ability to multitask and minimum 3-6 years of experience.
  • ITI / Vocational Diploma or equivalent qualification.


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