Hotel Services Director

5 hours ago


Muscat, Muscat, Oman Ihgarmyhotels Full time

Serving Others

We are looking for a dedicated Front Office Supervisor to join our team at Crowne Plaza Hotels & Resorts in Oman, Muscat. As a key member of our front desk team, you will play a vital role in delivering exceptional guest experiences.

  • About the Role:
  • Supervise and lead the front desk team, providing guidance, training, and support.
  • Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
  • Evaluate and improve front desk processes to enhance efficiency and productivity.
  • Maintain a welcoming and professional atmosphere for guests by ensuring a clean and organized front desk area.
  • Collaborate with various departments to resolve guest issues and concerns.

Requirements:

  • Previous experience in hotel front desk operations, preferably with supervisory or leadership roles.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Knowledge of hotel reservation systems and point-of-sale software.
  • Ability to work in a dynamic environment and adapt to changing priorities.


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