Front Office Operations Supervisor

7 days ago


Muscat, Muscat, Oman Mandarin Oriental Hotel Group Limited Full time
Job Summary
  • Responsible for: Supervising the Guest Relation Team, managing guest relations, and ensuring high levels of guest satisfaction.
  • Main Responsibilities:
  1. Servicing Guests:
  • Providing exceptional customer service, responding to guest inquiries, and resolving complaints promptly and professionally.
  • Ensuring seamless communication between departments to ensure excellent guest experience.
Team Management:
  • Leading the Guest Relation Team, guiding and developing team members, and promoting a positive and inclusive work environment.
  • Maintaining accurate records, updating reports, and analyzing data to inform decision-making.


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