Senior Dining Operations Manager

5 days ago

Muscat, Muscat, Oman beBeeService Full time 6,000 - 8,000
Food & Beverage Service Leader

Established in a scenic location, this luxury resort is situated on 124 acres of stunning scenery and comprises three hotels. The role of Food & Beverage Service Leader is to assist the supervisor in managing day-to-day operations of the dining outlet.

The successful candidate will be responsible for delivering excellent guest service, supporting the service team, maintaining hygiene standards, and ensuring smooth service flow. As a hands-on leader, the Service Leader will also serve as a role model in guest engagement and teamwork.

Key Responsibilities:
  • Lead by example on the floor by providing attentive, courteous, and professional service to all guests.
  • Support the Supervisor in coordinating service operations and staff allocation.
  • Ensure food and beverage items are served accurately and efficiently in line with service standards.
  • Guide and assist junior team members during service to ensure consistency and speed.
  • Monitor cleanliness and organization in the dining area at all times.
  • Communicate effectively with the kitchen and bar to ensure timely and correct order delivery.
  • Respond promptly and professionally to guest inquiries or complaints, escalating when necessary.
  • Support in training new staff members on service standards and outlet procedures.
  • Help manage daily inventory of service equipment, menus, and station setup.
  • Promote menu items and specials to guests to enhance their dining experience.
  • Maintain a strong floor presence and ensure guests' needs are proactively met.

Qualifications:
  • Previous experience in a restaurant or hotel F&B outlet, leadership experience is an advantage.
  • Excellent interpersonal and communication skills in English (additional languages are a plus).
  • Strong guest service mindset with attention to detail.
  • Ability to remain calm and professional under pressure.
  • Flexible to work rotating shifts, including weekends and holidays.
  • Knowledge of food safety, hygiene, and basic service protocols.

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